Keshawnia Walton
Riverdale
Summary
Experienced Customer Service Representative with over 4 years in. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Atlanta, Ga
11.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Server/ Floor Ambassador
Delta Sky Club
College Park, Ga
10.2023 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Olive Garden
Albany, Ga
08.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Security Officer
Vets Securing America
Forest Park, GA
10.2022 - 01.2023
- Watched cameras, patrol around facility in a timely matter, did periodic checks.
- Report incidents every hour
Warehouse
DHL
Union City, GA
12.2021 - 09.2022
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Packed customers items
Department Store
Walmart
College Park, GA
11.2020 - 11.2021
- Enhanced customer satisfaction with exceptional service standards and timely resolution of complaints.
- Picked and dispensed customer orders to their vehicles
Restaurant
Subway
Atlanta, Ga
08.2019 - 07.2020
- Strengthened teamwork among staff members by effectively communicating responsibilities during busy shifts.
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Improved restaurant efficiency by maintaining clean and organized workstations throughout shifts.
- Delivered outstanding results under pressure during peak service hours while maintaining a calm demeanor.
Fast Food
Checkers
Atlanta, Ga
07.2018 - 07.2019
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Contributed to sales growth through upselling promotional items and meal deals.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Bachelors - Nursing
Albany State University
Albany, GaHigh School Diploma -
Benjamin Banneker High School
Union City, GA05.2022
Skills
- Excellent Interpersonal skills
- Excellent communication skills, both written and oral
- Ability to work effectively with a diverse population
- Ability to train and lead team regarding compliance responsibilities
- Detail Oriented
- Security Screenings
- Patrolling
- Customer Service
- Self Motivation
Training Duties
- Operations such as handling money on register
- Assist in making customers’ orders
- Picking customers’ orders and dispensing
- Completing Temp logs
- Providing healthy customer service to all customers
- Prepping food for next shift
- Floor ambassador
- Security assisting customers
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
Server/ Floor Ambassador
Delta Sky Club
10.2023 - 02.2024
Security Officer
Vets Securing America
10.2022 - 01.2023
Server
Olive Garden
08.2022 - 09.2023
Warehouse
DHL
12.2021 - 09.2022
Department Store
Walmart
11.2020 - 11.2021
Restaurant
Subway
08.2019 - 07.2020
Fast Food
Checkers
07.2018 - 07.2019
Bachelors - Nursing
Albany State University
High School Diploma -
Benjamin Banneker High School