Keshia Chisolm
Stone Mountain
Summary
Experienced professional in medical office environments, skilled in managing patient records, scheduling appointments, and improving office efficiency. Known for exceptional customer service, teamwork, and goal achievement. Proficient in medical terminology, electronic health records, and patient interactions. Dependable and adaptable.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Assistant/Certified Medical Assistant
Northwell Pediatrics
02.2025 - 06.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performs vital signs, height, weight, and screening procedures which may include head circumference, audiometry, and vision testing; documents findings in the medical record. Collects and assists providers in collection of specimens, as required, using appropriate protocols such as infection control; completes requisitions, labels and routes specimens according to standard procedure.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Performs and documents daily controls and calibration of laboratory equipment when needed; informs the supervisor of when inaccurate controls are noted.
- Performs electrocardiograms and phlebotomy in accordance with provider orders; adheres to infection control standards.
- Assists physicians and nurses with special procedures and examinations. Following appropriate protocols such as infection control, universal protocol, and patient identification; secures supplies, ensures patient is properly undressed and draped, provides instruments to physicians, holds patient, as required and assists patient after procedure/examination
- Maintain cleanliness of examination rooms; stocks assigned rooms and cupboards and ensures par levels of supplies are maintained; checks and completes required logs and equipment including refrigerator logs, eyewash logs, sample medications, AED, suction and other required checks
Certified Medical Assistant
Medix Staffing/Columbia Doctors
01.2024 - 11.2024
- Company Overview: (Pediatrics, Primary care, Nephrology)
- Answered telephone calls and leaving detailed messages to offer office information, answer questions, and direct calls to staff.
- Registration: Faxing/Filing important documents, insurance verification, checking patients in/out, verify scheduled appointment time with patient’s
- Phlebotomy/Specimen collection: Urine, stool sample collection, Daily Capillary punctures, order supplies/ medications, updating patient pharmacy/medication list, comfort patient during phlebotomy
- Assist during medical examination, record patient vitals sign, vision/hearing test, perform EKG, Daily Labs, Forms, Proven ability to handle confidential information with discretion, demonstrate the highest level of customer /client service and response
- RSV/Covid, Lead and Hgb testing
- Stock patient rooms
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Reviewed files, records and other documents to obtain information to respond to requests.
Certified Medical Assistant
Mount Sinai Hospital
10.2021 - 06.2022
- Assist during medical examination, record patient vitals sign, vision/hearing test, perform EKG, Daily Labs, Forms
- Increased customer satisfaction by providing professional and courteous front desk support.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Medical Assistant/Floater
Columbia Univ. Irving Med Center
08.2020 - 09.2021
- Covid screening: Temperature and nasal swab
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Registration: Faxing/Filing important documents, answering phone calls/ leaving detailed messages, customer service skills, rerouting calls, insurance verification, checking patients in/out
- Phlebotomy/Specimen collection: Urine, stool sample collection, Capillary punctures, Hcg testing, updating patient pharmacy/medication list
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Home Health Aide
Constant Care
11.2018 - 03.2021
- Clean, groomed patient
- Reposition patient every two hours
- Assist patient to and from appointments
- Monitor patient safety
- Prepare food /feed patient
- Light exercise
Medical assistant
Wakefield Medical Center
09.2015 - 03.2018
- Registration: Faxing/Filing important documents, answering phone calls/ leaving detailed messages, rerouting calls, insurance verification, checking patients in/out
- Updating patient pharmacy/medication list clean exam rooms thoroughly, sterilize instruments
- Recording Health history, vital signs and physical measurements
- Record pediatric, adult, and geriatric patient vital signs
- Prepare rooms for procedure
Education
Healthcare Administration
Pima Medical Institute
07.2025
Billing/Coding
Manhattan Institute
01.2018
High School - undefined
New York Medical Career Training Center
05.2015
High School - undefined
Evander Childs
06.2007
Skills
- Skilled in blood collection techniques
- Conducting blood sample processing in compliance with laboratory standards
- Knowledgeable in medical terminology
- Client support
- Appointment coordination
- Phlebotomy Registration
- EKG
- Proficient in EPIC Software, Microsoft Word, Excel
- Basic Wound Care
- Multitasking and organization
- Problem-solving
- Patient scheduling
- Phone and email etiquette
Certification
- CMA - Certified Medical Assistant
- Bls
Timeline
Medical Office Assistant/Certified Medical Assistant
Northwell Pediatrics
02.2025 - 06.2025
Certified Medical Assistant
Medix Staffing/Columbia Doctors
01.2024 - 11.2024
Certified Medical Assistant
Mount Sinai Hospital
10.2021 - 06.2022
Medical Assistant/Floater
Columbia Univ. Irving Med Center
08.2020 - 09.2021
Home Health Aide
Constant Care
11.2018 - 03.2021
Medical assistant
Wakefield Medical Center
09.2015 - 03.2018
Billing/Coding
Manhattan Institute
High School - undefined
New York Medical Career Training Center
High School - undefined
Evander Childs
Healthcare Administration
Pima Medical Institute
Awards
NHA Certified, Billing & Coding Certified, CPR/BLS
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