Keshia Neapoleon
Griffin
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Dedicated retail management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
19
19
years of professional experience
Work History
Appliance Store Manager
BrandsMart USA
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
BrandsMart USA
12.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Audio Video Sales Manager
BrandsMart USA
12.2018 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Electronics Department Manager
BrandsMart USA
12.2016 - Current
- Kept service quality and customer relations in line with established standards to promote long-lasting relationships.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Maintained up-to-date knowledge on industry trends, products, and technology advancements for better customer service delivery.
- Analyzed customer feedback data to identify areas for improvement in overall service delivery within the electronics section.
- Optimized floor layout design by strategically placing popular items in prime locations while ensuring adequate space utilization.
- Established a positive work environment that promoted collaboration and engagement among electronics department employees.
- Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
- Led regular team meetings to share updates, address concerns, celebrate successes, and foster open communication among staff members.
Cash Office Manager
BrandsMart USA
07.2006 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Streamlined cash office operations for enhanced efficiency by optimizing workflow processes and automating tasks.
- Served as a trusted mentor to junior staff members, providing guidance and support in their professional development pursuits.
Education
MAA Certification - Medical Administrative Assistant
Everest Institute
Jonesboro, GASkills
- Pricing Strategies
- Shift Scheduling
- Cash Management
- Inventory Management
- Verbal and Written Communication
- Employee Supervision and Motivation
- Recruiting and Hiring
- Team Building and Leadership
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership and coaching
- Friendly and positive
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Retail inventory management
- Goals and performance
- Recruitment and hiring
- Team building and leadership
- Team motivation
- Supply ordering
- Store displays
- Staff supervision
Accomplishments
- Exceeded monthly store sales goals 11months in a row.
- Managed a store that exceeded company expectations in every category during the 4th quarter.
- Supervised team of 65 staff members.
- Recruited 15 successful new managers within one year.
Contact
Griffin, GA 30223
Timeline
Appliance Store Manager
BrandsMart USA
09.2023 - Current
Store Manager
BrandsMart USA
12.2021 - Current
Audio Video Sales Manager
BrandsMart USA
12.2018 - Current
Electronics Department Manager
BrandsMart USA
12.2016 - Current
Cash Office Manager
BrandsMart USA
07.2006 - Current
MAA Certification - Medical Administrative Assistant
Everest Institute
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