Keshun Byrd
Atlanta,MI
Summary
Experienced with managing field activities and providing robust support to operations. Utilizes strong problem-solving skills to address and resolve issues effectively. Track record of enhancing team collaboration and improving overall field operations efficiency.
Overview
8
8
years of professional experience
Work History
Field Operations
Coca-Cola Company
07.2023 - Current
- Proven track record in building and maintaining strong client relationships through excellent service and clear communication.
- Completing 5-9 calls a day
- Contributed to increased client satisfaction and revenue growth by identifying and recommending operational advancements.
- Demonstrated leadership by training clients on equipment operation, which enhanced their confidence and reduced troubleshooting calls.
- Improved operational efficiency by leading inventory management initiatives, streamlining repair processes, and improving response times.
Field Operations
Brookstone Mechanical
06.2019 - 07.2022
- Electrical troubleshooting
- Installation of HVAC equipment
- Electrical troubleshooting
- Installation of HVAC equipment
- Installation of cooler and freezer
- Provided support to facilities management programs to improve client operational goals (i.e., Sonic, Smoothie king, Beverage Air and McDonalds).
- Resolved all invoice issues such as invalid pricing, invalid quantities, and credit resolution.
Created stocking procedures that categorized inventory with priority and demand, resulting in a 20% increase in M.T.T.R. (mean time to repair).
Shift Leader
Smoothie King
09.2017 - 03.2018
- Time management by making smoothies
- Communicate with customers by taking orders
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Education
BA - Interdisciplinary Studies (Business and Psychology)
Mississippi State University
Starkville, MS05.2022
Associate of General Studies -
Pratt Community College
Pratt, KS05.2020
Skills
- Project management
- Awareness of industry innovations
- Operational implementations
- Communication
- Problem-solving
- Operations
- Business Compliance
- Short field operations
- Sales performance
- IT management and delivery
- Staff training and development
- Project planning
Timeline
Field Operations
Coca-Cola Company
07.2023 - Current
Field Operations
Brookstone Mechanical
06.2019 - 07.2022
Shift Leader
Smoothie King
09.2017 - 03.2018
BA - Interdisciplinary Studies (Business and Psychology)
Mississippi State University
Associate of General Studies -
Pratt Community College
References
Available upon request.
Certifications And Achievements
- EPA Certification
- Georgia Technical Institute Supply Chain and Demand Program
- Olympic Qualifier and All-American Athlete (2021)
- NIL Sponsorship for Body Armour, and Golgi Chews
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