Kesia Colton
Grantville
Summary
Compassionate National Certified Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
NCMA /Front Desk Medical Receptionist
Epiphany Dermatology,
Newnan
02.2019 - 12.2024
- Handled incoming mail including sorting letters according to departmental guidelines.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Took messages from patients and promptly relayed to appropriate staff.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Administrative Assistant
CANCER TREATMENT CENTERS OF AMERICA INC
Newnan
03.2013 - 11.2018
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Directed customer inquiries to appropriate department personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Greeted visitors and provided general information about the company.
- Maintained inventory of office supplies and placed orders when necessary.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and maintained filing systems for confidential documents and records.
- Composed, edited and typed complex memos and reports with job-related software.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Medical Assistant
Everest Institute
Morrow, GA09-1999
Skills
- Electronic health records
- Insurance verification
- Data entry
- Office administration
- Communication skills
- Customer service
- Conflict resolution
- Team collaboration
- Attention to detail
- Time management
- Multitasking abilities
- Problem solving
- Medical terminology
- Adaptability and flexibility
- Task prioritization
- Health insurance processing
- Taking client histories
- Outpatient procedures
- Medical software navigation
- Answer telephones
- Professional correspondence
- Microsoft office
- Clinical documentation
- Telephone etiquette
- Schedule coordination
- Electrocardiography (EKG)
- Medical procedures
- Sterilization techniques
- Venipuncture techniques
- Certified in basic life support (BLS)
- Cleaning and sanitizing
- Coordinating drug refills
- Certified in CPR/AED
- Specimen labeling
- Immunization administration
- Routine laboratory testing
Certification
- NCCT 2012 ID Number 757741
Languages
English
Professional
Timeline
NCMA /Front Desk Medical Receptionist
Epiphany Dermatology,
02.2019 - 12.2024
Administrative Assistant
CANCER TREATMENT CENTERS OF AMERICA INC
03.2013 - 11.2018
Medical Assistant
Everest Institute
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