Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Augusta

Cartersville

Summary

Experienced Test Specialist with a proven track record at Bank of America, excelling in functional testing and risk management. Adept at identifying defects and implementing innovative solutions, while fostering collaboration across teams. Recognized for detail-oriented analysis and effective coaching, driving quality improvements and operational efficiency.


Overview

12
12
years of professional experience

Work History

Test Specialist

Bank of America
02.2023 - Current
  • Executes high quality testing in accordance with the test script
  • Identifies, document, and escalate defects
  • Creates preliminary reporting and analysis of results
  • Collaborates with compliance and operational risk officers and/or front line unit (FLU) process owners on the identification of themes and trends
  • Manages the quality of the end-to-end execution process in accordance with the Independent Testing Enterprise Policy and Standard
  • Interacts with internal/external partners to identify, research, analyze, and resolve complex problems

CREDIT ASSISTANCE SPECIALIST

Bank of America
12.2018 - 02.2023
  • Followed all company policies and procedures to deliver quality work.
  • Devised and implemented processes and procedures to streamline operations.
  • Leverage tools and resources to achieve quality standards and meet key performance metrics
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Works an established list of accounts on an automated collections system, auto-dialer, or manual calling strategy to help mitigate loss
  • Determines the right solution for the client while staying withing collection compliance guidelines and maintaining a professional work environments

Customer Service Representative

Home Depot
06.2016 - 10.2018
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Implemented and developed customer service training processes.
  • Assisted clients with processing orders or refunds

Shift Leader

Travel Centers
05.2013 - 08.2015
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Open or Close the store

Education

Bachelor of Arts - Mass Communication

University of West Georgia
Carrollton, GA
07-2017

Skills

  • Functional testing
  • Test planning/ Test Execution
  • Information review
  • Risk management
  • Active listening
  • Detail oriented
  • Adaptability
  • Data Collection and Entry
  • Business Acumen, Laws, Rules, Regulations
  • Regulatory Relations
  • Innovative Thinking
  • Business reporting
  • Coaching and mentoring

Timeline

Test Specialist

Bank of America
02.2023 - Current

CREDIT ASSISTANCE SPECIALIST

Bank of America
12.2018 - 02.2023

Customer Service Representative

Home Depot
06.2016 - 10.2018

Shift Leader

Travel Centers
05.2013 - 08.2015

Bachelor of Arts - Mass Communication

University of West Georgia

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Kevin Augusta