Kevin Ellis
Woodstock,GA`
Summary
Dynamic and results-oriented account manager with nearly 20 years of experience in account management and customer service solutions. Recognized as a leader with a growth mindset, consistently fostering collaboration and enthusiasm within teams. Exceptional interpersonal, motivational, and problem-solving skills contribute to achieving objectives while delivering service with integrity and high moral standards. Committed to enhancing client relationships and driving business growth through innovative strategies and a customer-centric approach.
Overview
18
18
years of professional experience
Work History
Senior Sales Account Executive
AMI US Holdings Inc
Atlanta, GA
01.2022 - Current
- Added responsibilities with new role on top of previous role
- Responsible for Tier one accounts in North and South America
- Expanding business in South America to increase revenue to over 1 million annually
- Promoting new products and expanding business with into current accounts
- Assist in developing fellow sales guys and mentoring as needed.
- Work to improve daily processes to make the sales process more efficient
- Consistently hit quotas and revenue goals with larger emphasys on increasing market share
Account Executive
AMI US Holdings Inc
Duluth, GA
06.2014 - 01.2022
- Responsible for multiple zones in the United States and South American business territory.
- Intricate role in expanding new business into South America
- Establishment, Maintenance and Development of customer relations
- Coordinate with key internal stakeholders to ensure operations, programs, processes, and practices are in place to provide quality and effectiveness, recommending improvements on an ongoing basis
- Developed personal relationships built on mutual respect and trust
- Closed deals by acting in an advisory role to other internal teams and helped execute tactical decisions on approaches and resources dedicated to immediate pipeline opportunities
- Review and validate system functionality throughout the project lifecycle to ensure it satisfies unique client requirements and business needs
- Use strong analytical skills, continually reviewing the clients' businesses, identify and present methods to manage expectations and improve business performance and growth
- Conducting presentations and webinars to demonstrate solutions and technologies
- Employment and Distribution of marketing material
- Researching data to determine market trends and new avenues of growth
- Help customers with budgeting and planning considerations
- Contract negotiations
- Program/Project Management
- Providing quarterly revenue and task forecasts to management
- Achievement of forecasted targets
- Analyzing data to understand product performance
- Consistently able to sign new customers in diverse areas of technology
Inside Sales Representative
Nordson Corporation
Duluth, GA
08.2011 - 05.2014
- Developed intimate knowledge of all solutions
- Support multiple account managers in sales and support of industrial equipment
- Provide written quotes to customers and account managers for review and processing
- Work with customer service team on issues with deliveries and parts for orders
- Engage with customers to track quality and customer service
- Created opportunities from quotes and leads for sales, service, and upgrades on manufacturing lines
- Provided technical assistance on wide variety or hot melt equipment including product assembly
- Answered multiple lines for customer service, technical adhesives, and product assembly customers
- Work as part of six Sigma group aimed at improving Surebead sales
- Reengineered policies, procedures, and processes
- Implemented quality metrics
- Helped deploy new model across the organization
- Work to upgrade customers into new product line sales
- Designs, develops, implements and maintains test processes and diagnostic programs for assigned projects. Completes specifications and procedures for new products.
- Serve as unofficial IT Support contact for inside sales team; have been granted IT administrative rights in effort to assist with basic support issues
Field Service Technician
Norman's Electronics
Atlanta, GA
10.2007 - 08.2011
- Territory was all of north Georgia down to Atlanta
- Ensured customer satisfaction by diagnosing, repairing, and providing maintenance on consumer electronics and appliances
- Provided remote support, technical support, and customer support
- Maintained ability to perform well under pressure and develop personal relationships
- Generated sales through service of out of warranty products as well as sales of extended warranties
- Developed relationships with customers through communications about what would work best for them whether that was repairing their products or what to buy to replace them
- Worked with leadership to develop and deploy new service offerings
- Worked with warehouse teams to optimize processes
- Led process improvement assessments to reduce paper and improve time to value for customers
- Tested new software to track customers, vendors and team member's engagement
Education
Bachelor of Science - Information Systems Security
ITT Technical Institute
Atlanta01.2013
Skills
- Effective communication skills
- Strategic solution selling
- Coordinating virtual demo sessions
- Facilitating engaging sales presentations
- Experience in high-pressure settings
- Customer-oriented mindset
- Identifying potential client challenges
- Advanced pricing solutions
- Project oversight
- Experienced with Microsoft Office applications
- Sales lead development
- Account relationship development
- Pipeline management
- Key account management
- Strategic selling
- Relationship management
- Consultative sales
- Prospecting and networking
- Sales expertise
- B2B sales
- Account servicing
- Experience with CRM systems including Sales force
Timeline
Senior Sales Account Executive
AMI US Holdings Inc
01.2022 - Current
Account Executive
AMI US Holdings Inc
06.2014 - 01.2022
Inside Sales Representative
Nordson Corporation
08.2011 - 05.2014
Field Service Technician
Norman's Electronics
10.2007 - 08.2011
Bachelor of Science - Information Systems Security
ITT Technical Institute