Kevin Fishback
Mableton
Overview
19
19
years of professional experience
Work History
Underwriting Support Services Supervisor
State Farm Fire and Casualty Company
Dunwoody, GA
01.2022 - Current
- Administer policy, procedures and standards related to department processes and servicing customers. Read, interpret, obtain clarifications from credit administration/legal/compliance or other applicable areas, and enforce compliance with policies and procedures pertaining to all applicable laws and regulations. Provide direction, leadership and support to department colleagues in the resolution of complex and unusual situations to ensure accuracy, efficiency and customer satisfaction
- Manage and direct the daily activities of the Underwriting Support Unit including interviewing, hiring, training, and managing staff performance to ensure quality standards and productivity objectives are achieved. Develop highly skilled staff with emphasis on quality, customer service, retention and proactive sales through ongoing coaching and training sessions. Provide timely coaching on performance and regulatory issues in addition to company procedures for underwriting. Prepare and administer performance reviews and make recommendations for promotions and salary increases
- Identify and develop continuous improvement workflows and processes to correct deficiencies and reduce costs; implement new tools and methods. Assist post closing department and auditors with questions on difficult files. Assist Director of Underwriting and Default Services on special projects
Senior Commercial Fire Insurance Underwriter – Business Lines Resource Center
State Farm Fire and Casualty Company
Dunwoody, GA
01.2018 - 01.2022
- Responsible for acceptance, continuation, proper pricing, placement, and termination of risk or other policy limitations within assigned levels of authority
- Analyze and review lines of business to develop recommendations and assist in achieving and maintaining a profitable book of business
- Consult/communicate/advise Agents and policyholders on company and industry policies in their assigned area regarding loss mitigation; loss control; and marketing opportunities
- Apply specialized knowledge of company underwriting practices and policies, federal and state requirements, agency and marketing practices, and applicable technology
- Serve as a resource to agents in support of company programs
- Assist management with state/provincial requirements
- Review work of underwriters and provide feedback to underwriters and management
- Recognize and make recommendations on workflow efficiencies
- Respond to questions/inquiries from agency, claims, and general departments
- Proactively identify training needs and coordinates underwriting specific training for operations
- Authorize to terminate policies in force active for an unlimited amount of time, and may sign termination letters of policies
- Authorized to review premium entries per company guidelines
- Serve as an expert resource on complex, non-routine underwriting issues and is recognized as a leader amongst peers and management team
- Perform the duties and responsibilities of the Team Manager during his/her absence, as delegated
- Serve as an expert resource on underwriting process issues to underwriters and management
Commercial Fire Insurance Underwriter
State Farm Fire and Casualty Company
Dunwoody, GA
01.2013 - 01.2018
- Responsible for acceptance, continuation, proper pricing, placement, and termination of risk or other policy limitations within assigned levels of authority
- Analyzed and reviewed lines of business to develop recommendations and assist in achieving and maintaining a profitable book of business
- Consulted/communicated/advised Agents and policyholders on company and industry policies in their assigned area regarding loss mitigation; loss control; and marketing opportunities
- Applied specialized knowledge of company underwriting practices and policies, federal and state requirements, managing a book of business, agency and marketing practices, and applicable technology
- Served as a resource to agents and underwriting trainees in support of company programs
- Recognized and made recommendations on workflow efficiencies
- Responded to questions/inquiries from agency, claims, and general departments
- Proactively identified training needs and coordinates underwriting specific training for operations and agency partners
- Reviewed agency appeals, responded to Department of Insurance complaints, Lead and reviewed every DOI response from Business Lines (January 2017 to December 2017).
- Assisted in training underwriting trainees and their primary resource for Contact Center and production underwriting (June 2015 to December 2016)
Mathematics Instructor
VOLUSIA COUNTY PUBLIC SCHOOLS - MAINLAND HIGH SCHOOL
Daytona Beach, FL
01.2008 - 01.2012
- Instructed students on Algebra & Geometry concepts
- Prepared lessons for classroom lectures in PowerPoint
- Organized & accessed over 300 students in four years of teaching
- Created & assessed assignments, quizzes, and tests for 300 students
- Guided, motivated, & positively influenced 300 high school students to maximize their potential on a daily basis
- Listened to student questions & clarified concepts
- Facilitated Professional Learning Community Meetings determining upcoming lessons with other team teachers
Education
Bachelor of Science - Business Economics, Finance
UNIVERSITY OF LOUISVILLE
Louisville, KY05-2002
CPCU designation - undefined
01-2019
Skills
- Technical support expertise
- Staff training and development
- Coaching and mentoring
- Workload management
- Team Building
- Teamwork
- Collaboration
- Analytical and Problem Solving
- Storytelling
- Driving Individual and Team performance
Affiliations
Member of Atlanta Chapter of the CPCU Society
Timeline
Underwriting Support Services Supervisor
State Farm Fire and Casualty Company
01.2022 - Current
Senior Commercial Fire Insurance Underwriter – Business Lines Resource Center
State Farm Fire and Casualty Company
01.2018 - 01.2022
Commercial Fire Insurance Underwriter
State Farm Fire and Casualty Company
01.2013 - 01.2018
Mathematics Instructor
VOLUSIA COUNTY PUBLIC SCHOOLS - MAINLAND HIGH SCHOOL
01.2008 - 01.2012
CPCU designation - undefined
Bachelor of Science - Business Economics, Finance
UNIVERSITY OF LOUISVILLE