Kevin Glisson
Oakwood
Overview
7
7
years of professional experience
Work History
Total Loss Adjuster
Root Insurance
Columbus
03.2024 - Current
- Review and create total loss settlements, based on various vehicle conditioning documents.
- Extended settlements to clients, ensuring positive customer experience while resolving settlement disputes through supporting evidence and paperwork.
- Issued payments based on settlements to clients, lienholders, or beneficiaries, ensuring accuracy in title paperwork.
- Developed expertise in utilizing Copart, ISO, TransUnion, ARMs, and additional platforms.
- Organized and distributed legal documents, including Power of Attorney, state-specific requirements, and custom documents to lienholders.
Claims Resolution Representative II
Liberty Mutual Insurance
Suwanee
07.2021 - 01.2024
- Investigated and determined liability on claims, applying meticulous analysis and problem-solving skills to ensure accurate resolutions in a remote environment.
- Executed underwriting duties with precision, ensuring data accuracy and detail in all entries to support effective claims processing.
- Delivered consistent, high-quality customer service, adeptly adjusting to changing conditions and communicating clearly and effectively.
- Facilitated service arrangements and managed financial transactions, utilizing software tools including MS Office and industry-specific programs to enhance operational efficiency.
Management Trainee
Enterprise Holdings
Snellville
06.2019 - 07.2021
- Provided customer support, increased satisfaction through effective sales of insurance and additional products, and ensured accuracy in data entry and client information verification.
- Improved account management by marketing to new and existing clients, following up on bad debt accounts, and overseeing back-end operations.
- Streamlined rental process by preparing daily rentals, coordinating with insurance companies for extensions, and managing customer callbacks and reservations.
Education
Clinical Psychology -
Georgia Gwinnett College
Lawrenceville, Ga05-2018
Skills
- Claims Processing
- Claims Negotiation
- Liability Assessment
- Evidence analysis
- Investigation skills
- Analytical skills
- Problem Solving
- Computer Literacy
- Communications
- Customer Service
- Marketing/Sales
- Claims assessment
Phone - Number
678-507-5086
Timeline
Total Loss Adjuster
Root Insurance
03.2024 - Current
Claims Resolution Representative II
Liberty Mutual Insurance
07.2021 - 01.2024
Management Trainee
Enterprise Holdings
06.2019 - 07.2021
Clinical Psychology -
Georgia Gwinnett College