Kevin Gonzalez
Forest Park
Summary
Award-winning technical specialist with deep expertise in troubleshooting, infrastructure deployment, secure user access, and remote support across military and civilian sectors. Known for proactive problem solving, policy enforcement, and technical leadership across hybrid IT environments. Recognized for precision, accountability, and dedication to user success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
System Administrator / IT Support Specialist
US Army Accessions Command
01.2021 - Current
- Develop SharePoint-based solutions including trackers, lists, and libraries; manage access permissions to align with mission objectives.
- Provision and image laptops; perform hardware repairs and support lifecycle management across distributed teams.
- Configure government-issued iPhones and Windows devices; deploy Remote Manager and integrate CAC certificates for secure email across iOS and Windows platforms.
- Oversee full inventory accountability as Equipment Custodian; prepare hand receipts and track asset assignments for all personnel.
- Monitor user compliance; verify annual IT training and signed user agreements. Send reminders and disable accounts for noncompliance to uphold cybersecurity policies.
- Participate in command-wide IT forums; create technical slide decks and brief local leadership on upcoming infrastructure changes and compliance updates.
- Deliver onboarding briefings and train users on secure workflows and system tools.
- Provide support to over 350 users via ticketing systems and remote assistance platforms.
VTC Technician II / IT Support – DOD Contractor
Stellar Innovations & Solutions
01.2020 - 01.2021
- Delivered Tier 1 troubleshooting support for 500+ users; managed scheduling and setup of secure VTC systems.
- Operated and maintained A/V and Codec equipment; coordinated system upgrades and recommended component improvements.
- Oversaw equipment valued at over $300K for inventory and deployment.
BIO-Technician
Defense Forensic Science Center
01.2015 - 01.2020
- Maintained compliance with OSHA and laboratory safety protocols; performed maintenance on sensitive evidence zones.
- Resolved service requests via digital ticketing system and earned "Employee of the Month" honors for performance excellence.
Enhanced Early Warning Systems Operator / Crew Lead
U.S. Army Air Missile Defense
01.2009 - 01.2013
- Configure data links and network systems for air threat detection; troubleshoot issues using command-line tools.
- Lead technical trainings, equipment inspections, and system deployments for air defense readiness.
Education
Bachelor of Science - Computer Information Systems
DeVry University
01.2018
Skills
- Device Imaging, Repair & Lifecycle Management
- Azure Administration & Conditional Access Awareness
- Intune Configuration & Mobile Device Provisioning
- SharePoint Solution Development & Access Control
- Remote Support Platforms (Ivanti, TeamViewer, Quick Assist)
- PowerShell troubleshooting for basic sync and device tasks
- User Training, Onboarding & Compliance Monitoring
- IT Asset Custodianship & Hand Receipt Process
- CAC certificate integration for secure email on Windows and iOS platforms
- Cross-Command Briefing & Presentation Development
Websites
Certification
- Security+ CE – CompTIA
- Cybersecurity Fundamentals – CIO/G-6 NETCOM IA
- MD-100: Windows 10
- Basic Leadership Course – Whiteman NCO Academy
- Air Assault Course – US Army Infantry School
Awards
2× Civilian Employee of the Year, 6× Army Achievement Medal, Army Commendation Medal, Letters of Commendation – Brigadier General ROKAF, Volunteer Organizer – Secret Santa Outreach, Korean Orphanage, Volunteer English Instructor – ROK Military Children, Multiple Dean’s List Honors
Timeline
System Administrator / IT Support Specialist
US Army Accessions Command
01.2021 - Current
VTC Technician II / IT Support – DOD Contractor
Stellar Innovations & Solutions
01.2020 - 01.2021
BIO-Technician
Defense Forensic Science Center
01.2015 - 01.2020
Enhanced Early Warning Systems Operator / Crew Lead
U.S. Army Air Missile Defense
01.2009 - 01.2013
Bachelor of Science - Computer Information Systems
DeVry University
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