Kevin Holowczak

• Assisted customers daily with cellular service for Bellsouth Mobility. Offering new activations, upgrades, and account assistance. The main focus of the interactions were rate plans, accessories, and insurance. We also carried pagers, radar detectors, and mobile entertainment systems for vehicles (installed DVD players).

• Verified daily paperwork and attached payments before turning into headquarters. Ordered store replenishment nightly from store warehouse. Executed daily counts on cellular phones. Handled customer escalations. Provided assistance and coaching to sales associates in location.

• Oversaw company operations including 5 locations throughout the Atlanta area. Calculated employee commissions, completed schedules for all locations. Verified and check all paperwork to ensure contracts and Cingular policies were adhered to. Made daily calls to each store manager to get reports on business and collect daily attainable goals. Helped train, coach and grow employees with existing and new products as they are introduced. Held managers and employees accountable for customer experience scores as well as monthly productivity. Provided sales assistance when the location needed help.

• Handled all customer relations issues in a professional and courteous manner, in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Shared best practices for sales and customer service with other team members to improve the store's efficiency. Completed weekly and monthly inventory counts, scheduled employees for shift coverage, reconciled paperwork. Posted deposits to appropriate general ledger accounts. Traveled to several locations to bring operations within company guidelines. When stores closed, I was tasked with counts and reconciliations
• Recognized at area sales meeting for insurance attach rate.

• Created and built relationships with DPOM, DM and Store manager to maximize all opportunities in sales and back office. Managed daily, weekly, and monthly merchandising and counts. Completed planogram and ordered any missing material. Verified the look and feel of locations were in line with company guidelines. Kept locations RYG in the green and above goal. Eliminated outdated records within company guidelines. Monitored results and presented it during store meeting.
• Recognized for continually meeting or exceeding RYG by Regional Manager.

Assisted clients with new and refinancing of small loans and title loans. Handled the opening and closing procedures. Completed daily deposits from payments. Was tasked with daily phone calls to clients that were past due. Also reached out to clients when there were opportunities for available refinancing. Helped train new employees when the general manager was not at the location. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Completed the daily running of the location, opening and closing, doing daily phone count before opening, daily conference calls with area manager and store managers going thru best practices. Coached existing and new employees. Help establish best practices for the company focus daily, and month goals.

Training class MVP voted on by peers and training instructor. All measured metrics were above requirements, even finished months of July, and August within the top 100 representatives for our department. Received incoming calls from clients about their services. Would use every avenue to make sure I satisfied the caller inquiry. Once that was completed and reviewing the customer's account. I would offer them products that maybe helpful for them. I received several accolades from clientele that forwarded their praise onto my manager Sandy.

Restored two homes with my wife and in-laws. Work to upgrade homes that were in distress and make them safe and livable. Maintained a work project by staying within a budget and time frame.