Kevin Keating
Kennesaw
Summary
Accomplished Director of Operations with a proven track record at Ipp's Pastaria & Bar, enhancing operational efficiency and spearheading strategic planning. Excelled in leadership training and operations management, fostering teamwork and collaboration. Achieved significant improvements in productivity and employee engagement, directly contributing to organizational growth.
Overview
28
28
years of professional experience
Work History
Director of Operations/Restaurant General Manager
Ipp's Pastaria & Bar
01.2009 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
Manager on Duty
Kona Brewing
01.2004 - 11.2008
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Manager
Palace Entertainment
01.1997 - 04.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
BBA - Buisness Administration
Kennesaw State University
Kennesaw, GA05-2004
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvements
- Leadership training
- Workforce planning
- Performance analysis
- Schedule oversight
- Capital spending
- Operations management
- Teamwork and collaboration
Timeline
Director of Operations/Restaurant General Manager
Ipp's Pastaria & Bar
01.2009 - Current
Manager on Duty
Kona Brewing
01.2004 - 11.2008
Manager
Palace Entertainment
01.1997 - 04.2004
BBA - Buisness Administration
Kennesaw State University
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