Kevin Kesterson
Kennesaw
Summary
Confident regional operations manager with vibrant and outgoing personality. Several years of experience leading, organizing and managing large diverse teams in the field industry. Dedicated to representing companies well at all times while driving positive Customer Experience.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Regional Operations Manager
Drive Automotive Services
Atlanta
10.2023 - Current
- Managed daily operations across multiple service locations.
- Coordinated staff schedules to optimize service efficiency.
- Implemented process improvements to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline workflows.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
General Manager of Operations
Service Street Tire and Auto Repair
Atlanta
02.2015 - 10.2023
- Oversaw daily operations for tire and auto repair services.
- Managed staff scheduling to ensure optimal service coverage.
- Implemented safety protocols to maintain a secure work environment.
- Trained employees on customer service best practices.
- Liaised with vendors to negotiate pricing and service agreements.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
Managing Partner
Longhorn Steakhouse
Atlanta
06.2005 - 02.2015
- Oversaw daily operations to ensure service quality and customer satisfaction.
- Managed staff hiring, training, and performance evaluations for team development.
- Developed marketing strategies to enhance brand visibility and attract customers.
- Coordinated inventory management to maintain stock levels and reduce waste.
Education
Bachelor of Science - Business Management / Culinary Arts
Johnson & Wales University
Providence, RI 08.2000 - 06.2004
Skills
- Budget management
- Financial analysis
- Operations management
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Forecasting
- Sales strategy
Timeline
Regional Operations Manager
Drive Automotive Services
10.2023 - Current
General Manager of Operations
Service Street Tire and Auto Repair
02.2015 - 10.2023
Managing Partner
Longhorn Steakhouse
06.2005 - 02.2015
Bachelor of Science - Business Management / Culinary Arts
Johnson & Wales University
08.2000 - 06.2004