Kevin Koonce
VALDOSTA
Summary
Experienced care coordinator with a background in case management, scheduling, and patient advocacy. Skilled in accurate record keeping, healthcare operations, and resolving service delays with timely follow-up.
Overview
20
20
years of professional experience
Work History
Care Coordinator II
OneCall
Jacksonville, FL
11.2016 - 03.2026
- Coordinated patient appointments and provider communications across care plans.
- Maintained coordination between patients, clinicians, and internal support teams.
- Managed case updates, ensuring accurate documentation in scheduling systems.
- Resolved service delays by escalating issues and confirming timely follow-up.
Hazard Claim Specialist
Assurant
Norcross, GA
06.2006 - 10.2016
- Interpreted policy language to determine claim eligibility and apply consistent adjudication standards.
- Investigated complex claims, verifying coverage, liability, and documentation for accurate resolution.
- Coordinated with adjusters, medical providers, and insured parties to resolve claim discrepancies efficiently.
- Analyzed claim files for fraud indicators, escalation risks, and incomplete evidence requiring follow-up.
Education
Bachelor of Science - Nutrition
Life University
Marietta, GASkills
- Case management
- Scheduling
- Record keeping
- Record keeping skills
- Healthcare operations
- Policy adherence
- Quality assurance
- Patient education
- Patient advocacy
- Medical terminology
- Medical vocabulary
- Health literacy
- Organizational skills
Timeline
Care Coordinator II
OneCall
11.2016 - 03.2026
Hazard Claim Specialist
Assurant
06.2006 - 10.2016
Bachelor of Science - Nutrition
Life University