Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KEVIN LANDERS

Douglasville,GEORGIA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience

Work History

Vendor Onboarding Specialist/ Warranty Operations Analyst/Maintenance Bid-Scope Verification Specialist

Sylvan Road Capital, LLC
03.2022 - 04.2025
  • Developed and organized policies and procedures in regard to the recruitment and hiring of new vendors throughout all regions of the U.S
  • Lead training in the development of new programs and initiatives for newly hired vendors
  • Assist and complete all work orders from conception of work order until completion at the highest form of efficiency possible
  • Managing high-risk conflicts between owner, vendor, and resident claims while customer based relationship remains satisfactory for all parties involved
  • Helped to save over 1 million in maintenance costs within 1st quarter of operating in warranty department
  • Tasked with working over 30 work orders per day while maintaining efficient and proficiency to complete all work orders.
  • Overseeing warranty claims in compliance with company policies. This includes processing claims and holding vendors accountable to that process.
  • Evaluating all warranty claims to determine validity and appropriate resolutions based off company policies.
  • Collaborating with cross-functional teams, including vendor maintenance, asset management, and customer service to address all warranty issues.
  • Training and mentoring staff on warranty procedures and customer service best practices.
  • Analyzing warranty data to identify trends and areas for improvement in product quality.
  • Maintaining accurate records of warranty claims and resolutions for reporting and analysis
  • Implementing warranty policies and procedures to enhance operational efficiency for all maintenance services
  • Assisting with the preparation of bid forms to include timely submission, and managing bid results
  • Evaluating bids to identify potential cost overruns, under-runs, and to maintain the best price for the work. Saved over $500,000 in maintenance cost as result of bid overseeing within 1st quarter of being put in position
  • Working with vendors to clarify bid details and address any discrepancies
  • Checking that bids adhere to relevant regulations, policies, and internal procedures
  • Plan, developed, created and built scopes based off various resources within given timeframe
  • Maintain stakeholder satisfaction given parameters of budget to work within scope

Data Entry/ Customer Service Representative

V-Dart Inc
03.2021 - 03.2022
  • Assist as a call center agent for a U.S. state client working for their Unemployment Insurance Agency
  • Managed approximately 30 incoming calls, emails and faxes per day from customers. Assist claimants in the correction of their claims
  • Direct and guide claimants on best ways to navigate software online at their disposal
  • Check data entry work for accuracy and efficiency from other workers
  • Perform data entry work for documents processed in online Statewide Unemployment system

Administrative Assistant/Purchasing Agent /Electrical Helper

Landers Service Group
05.2018 - 03.2022
  • Assist in the installation of electrical devices
  • Purchases and secures all material used for various jobs while working with several vendors
  • Maintain inventory counts of all purchased materials
  • Pick up and deliver all materials purchased to various job sites
  • Assisted in sales of various jobs
  • Engage with all customers to ensure job is being done both efficiently and effectively
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained inventory of office supplies and placed orders.

Claims Analyst/ Purchaser/ Warehouse Manager

Campanile's Home - Inside & Out
09.2016 - 05.2018
  • Handle all claims for any damaged furniture
  • Secured and used various vendors for parts relating to damaged furniture
  • Purchased all materials needed to install or fix furniture
  • Participate in scheduling and delivery of products to customers
  • Manage warehouse inventory and stock
  • Assemble furniture products
  • Assisted customers pertaining to items being sold on show floor.
  • Assisted in the selling of items on the show floor

Stock Handler/ Data Entry/ Inventory Control

Aircraft Spruce & Specialty East
06.2015 - 09.2016
  • 'Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
  • Ensure all stock and inventory is put in their proper stations and shelves so that pickers can easily find materials when preparing an order for shipment.
  • Log all stock info to ensure there is a record of all materials that are put on shelves.
  • Stores overstock pallets of material for future use.
  • Assist with the daily operations of the warehouse pertaining to shipping, receiving, hazards, and metals department.
  • Assist with the fulfillment of orders by helping pickers locate and prepare orders using machinery if necessary.
  • Forklift Certified

Executive Administrative Assistant/ Warehouse Supervisor

Landers Enterprises/Landers Mechanical & Electrical
02.2008 - 06.2015
  • Direct or coordinate the supportive services of the organization.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Acquire, distribute and store supplies.
  • Helped with the development of submittals and proposals for clients of the company
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Hire and terminate clerical and administrative personnel.
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
  • Dispose of, or oversee the disposal of, surplus or unclaimed property.

Data Entry/Executive Administrative Assistant

Primary Environmental Solutions
06.2004 - 02.2008
  • Record survey measurements and descriptive data using notes, drawings, sketches, and inked tracings to produce and complete 35 work orders per day
  • Direct and supervise work of subordinate members of surveying parties.
  • Collect information needed to carry out new surveys using source maps, previous survey data, photographs, computer records, and other relevant information.
  • Maintain equipment and vehicles used by surveying crews.
  • Provide assistance in the development of methods and procedures for conducting field surveys.

Education

Bachelor of Business Administration - Marketing

Georgia State
Atlanta, GA
05.2007

Skills

  • Relationship management
  • Vendor Management
  • Business planning
  • Negotiation expertise
  • Contract negotiations
  • Logistics coordination
  • Sales presentation
  • Production leadership
  • Pricing strategy
  • Cost control
  • Scope Writing
  • Proficient In Use Of CRM Software (Propertyware)

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Evaluating bids to identify potential cost overruns, under-runs, and to maintain the best price for the work. Saved over $500,000 in maintenance cost as result of bid overseeing within 1st quarter of being put in position
  • Helped to save over 1 million in maintenance costs within 1st quarter of operating in warranty department
  • Supervised team of 15-20 staff members.

Timeline

Vendor Onboarding Specialist/ Warranty Operations Analyst/Maintenance Bid-Scope Verification Specialist

Sylvan Road Capital, LLC
03.2022 - 04.2025

Data Entry/ Customer Service Representative

V-Dart Inc
03.2021 - 03.2022

Administrative Assistant/Purchasing Agent /Electrical Helper

Landers Service Group
05.2018 - 03.2022

Claims Analyst/ Purchaser/ Warehouse Manager

Campanile's Home - Inside & Out
09.2016 - 05.2018

Stock Handler/ Data Entry/ Inventory Control

Aircraft Spruce & Specialty East
06.2015 - 09.2016

Executive Administrative Assistant/ Warehouse Supervisor

Landers Enterprises/Landers Mechanical & Electrical
02.2008 - 06.2015

Data Entry/Executive Administrative Assistant

Primary Environmental Solutions
06.2004 - 02.2008

Bachelor of Business Administration - Marketing

Georgia State

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