Kevin Moorer
Kennesaw
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
General Manager
House Of Lu
07.2023 - Current
- I provide staff oversight and management by ensuring team members are properly guided, supported, and aligned with the company's goals, while monitoring their performance and fostering a collaborative work environment.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Cultivated warm relationships with regular customers.
Bartender /Server
Billy's Sports Grill
01.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed meaningful relationships with loyal customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Accurately balanced cash receipts and maintained an a precise cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Shift Leader
Little Caesars Pizza
03.2021 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Leader
Pizza Hut
09.2020 - 03.2021
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
Service Advisor
Carlock CDLR
09.2019 - 12.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Inspected vehicles and applied proper resources to accurately identify and verify vehicle mileage and service needs.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Set up service appointments that align with the customer and technicians’ schedules.
- Served as liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
High School Diploma -
Loganville High School
Loganville, GA05.2018
Skills
- General Management
- Team Scheduling
- Quality Control
- Workplace Upkeep
- Customer Service
- Cash Handling & POS Operation
- Bar & Wine Service
- Employee Training
- Workplace Efficiency
- Upselling Strategy
Timeline
General Manager
House Of Lu
07.2023 - Current
Bartender /Server
Billy's Sports Grill
01.2022 - 06.2023
Shift Leader
Little Caesars Pizza
03.2021 - 07.2021
Shift Leader
Pizza Hut
09.2020 - 03.2021
Service Advisor
Carlock CDLR
09.2019 - 12.2019
High School Diploma -
Loganville High School
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