KEVIN MUSICK
Dallas
Summary
Directed multi-unit operations in the full-service restaurant sector, leveraging or 25 years of experience to optimize customer service and operational efficiency. Championed strategic initiatives focused on cost management and team member development. Cultivated strong interpersonal relationships to build cohesive teams, enhance customer trust. Bottom line; I build a culture of winning!
Overview
26
26
years of professional experience
Work History
Director of Operations
RED LOBSTER
10.2023 - 11.2025
- Oversaw all operational and financial aspects of 9-16 full-service restaurants ($25 million/year in revenue) across Atlanta DMA.
- SSS increase of over 15%; LBW increase of over 2.5%. (2025)
- Decreased COGS from 32.5% to 30.2% and direct labor from 19.8% to 16.5% (2025)
- #1 in the company for Merchant Centric Sentiment Scores (94% YTD 2025).
Director of Operations
O’CHARLEY’S
08.2017 - 10.2023
- Oversaw all operational and financial aspects of 10 individual full-service restaurants ($19 million/year) across the Atlanta and Birmingham markets.
- Maintained EBITDA performance of >15% across the market while decreasing team member turnover to under 90%
- Tasked as Director of Labor Optimization in 2021, improving the Southeast Region (72 restaurants) direct labor from 18.5% to 16.8%
Owner/Operator
THE OWNERS BOX SPORTS BAR & GRILL
10.2013 - 08.2017
- Managed all daily operations, including marketing, expenditures, facilities management, staff productivity/training, and maintained flawless accounting and compliance.
- Coordinated events and promotions, driving increased foot traffic and revenue growth.
- Fostered relationships with suppliers to negotiate favorable terms and maintain quality standards.
General Manager
O’CHARLEY’S
06.2003 - 10.2013
- Increased yearly sales from $2.1m to $3.4m; increasing LBW sales from 4.5% to >8%.
- Decreased team member turnover from 160% to under 90%
- Awarded as the first Certified Training Store for MIT’s in Atlanta.
General Manager
COPELAND’S OF NEW ORLEANS RESTAURANT & BAR
02.2000 - 06.2003
- Oversaw daily operations of new restaurant opening, ensuring efficiency and adherence to company policies.
- Led cross-functional teams to streamline processes, reducing operational costs significantly.
- Implemented training programs for staff, enhancing team productivity and engagement.
Education
Bachelor of Science - Business Administration And Management
THE UNIVERSITY OF ALABAMA
Tuscaloosa, ALSkills
- Operational management
- Financial analysis
- Sales performance improvement
- Labor optimization
- Guest experience enhancement
AWARDS & CERTIFICATIONS
Red Lobster (2025): #1 Divisional Leader in SSS, TM/Manager Turnover, Labor%, COGS, EcoSure/Health Department Audits, Google/Merchant Centric Reviews, and EBITDA performance.
Red Lobster (2026). #1 region in direct labor percentage, GPMH, net sentiment reviews (over 95%).
O'Charley's (2020): Awarded Regional Operations Director of the Year.
O’Charley’s (2020-2022): Awarded Merchant Centric Award (Director with highest Google Reviews) 3 years in a row.
The Owners Box Sports Bar & Grill (2014): Best New Small Business, The Dallas Chronicle.
O’Charley’s (2011): Awarded Runner up GM of the Year award.
Timeline
Director of Operations
RED LOBSTER
10.2023 - 11.2025
Director of Operations
O’CHARLEY’S
08.2017 - 10.2023
Owner/Operator
THE OWNERS BOX SPORTS BAR & GRILL
10.2013 - 08.2017
General Manager
O’CHARLEY’S
06.2003 - 10.2013
General Manager
COPELAND’S OF NEW ORLEANS RESTAURANT & BAR
02.2000 - 06.2003
Bachelor of Science - Business Administration And Management
THE UNIVERSITY OF ALABAMA