Kevin Potlock
Suwanee
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged problem-solving skills and data management expertise at Dish Network Corp. I significantly improved support processes and training methods, leading to a noticeable increase in service quality. My attention to detail and rapid learning ability ensured high levels of data accuracy and system performance.
Overview
6
6
years of professional experience
Work History
Inventory Control Lead
Dish Network Corp
04.2024 - Current
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
- Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
- Contributed significantly to company''s efforts toward sustainability by developing strategies for reusing or recycling obsolete or damaged items when possible.
- Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Optimized warehouse space utilization by analyzing product turnover rates and adjusting storage layouts as needed.
- Enhanced team productivity through effective training, coaching, and performance management of inventory control staff members.
Inventory Specialist
Dish Network Corp
05.2023 - 04.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
Installation Support Technician
Dish Network Corp
08.2020 - 05.2023
- Responded to support requests from field technicians and patiently walked individuals through basic troubleshooting and installation steps.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Configured hardware, devices, and software to set up work stations for employees.
- Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
- Troubleshot and diagnosed issues with all manner of smart home devices from HVAC/thermostat, to mesh networking equipment.
Field Service Technician
Dish Network Corp
04.2019 - 08.2020
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
Education
Gen Ed -
Central Gwinnett Highschool
Lawrenceville, GA05.2008
Skills
- Data entry
- Attention to detail
- Data accuracy
- Time management
- Fast typing speed
- Independent worker
- Data management
- Problem-solving
- Microsoft office suite
- Google workplace suite
- Rapid learner
Additional Information
Currently enrolled in back end developer class working through python and other languages. Extensive experience troubleshooting windows PCs both hardware and software. Have been building custom PC systems for gaming and enterprise purposes for over 15 years including custom air and water cooling solutions.
Timeline
Inventory Control Lead
Dish Network Corp
04.2024 - Current
Inventory Specialist
Dish Network Corp
05.2023 - 04.2024
Installation Support Technician
Dish Network Corp
08.2020 - 05.2023
Field Service Technician
Dish Network Corp
04.2019 - 08.2020
Gen Ed -
Central Gwinnett Highschool
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