Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alfredo Hernandez

Customer Service
Canton

Summary

Dynamic and results-driven professional with extensive experience at Shell Gas Station, excelling in customer service and team leadership. Proven ability to train cashiers, enhance customer loyalty, and maintain accurate financial reporting. Bilingual with strong computer skills, committed to fostering a positive work environment and driving team performance.

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Motivated Cashier Team Lead with 3 years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.

Experienced with managing cashier teams to ensure smooth and efficient checkout processes. Utilizes team leadership and operational skills to maintain positive customer experience. Track record of effective communication and problem-solving abilities.

Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.

Overview

15
15
years of professional experience
1
1
Language

Work History

Cashier Team Lead

Shell Gas Station
05.2015 - Current
  • Communicated with customers and team members to solve problems.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Increased customer loyalty and retention.
  • Assisted customers by answering questions and fulfilling requests.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Trained team members on cash register operation and cash handling.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Restocked and organized merchandise in front lanes.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

Cook's Assistant

Outback Steakhouse
01.2010 - 05.2015
  • Ensured proper storage of ingredients by organizing and labeling items in designated areas according to safety guidelines.
  • Collaborated with the cook to develop daily specials that incorporated fresh ingredients from local suppliers, promoting sustainability and supporting small businesses.
  • Supported smooth restaurant operations by promptly restocking necessary supplies during peak hours.
  • Facilitated teamwork among kitchen staff members through clear communication regarding tasks at hand or upcoming needs throughout shifts.
  • Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
  • Kept an organized kitchen workspace by properly disposing of trash, recycling materials, and breaking down boxes efficiently.
  • Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.
  • Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
  • Demonstrated flexibility by adapting to changing priorities or special requests from cook during meal preparation.
  • Assisted the cook in efficiently meeting dietary needs and restrictions of customers by preparing customized dishes.
  • Assisted with portion control measures to maintain consistency in serving sizes across all menu items.
  • Reduced food waste by monitoring inventory levels and informing the cook about any potential shortages or expired products.
  • Participated in weekly meetings with management to address concerns or suggestions for improving workflow within the kitchen environment.
  • Contributed to increased menu variety by suggesting new dishes based on seasonal ingredients and customer preferences.
  • Supported cost-saving initiatives within the kitchen by monitoring ingredient usage and suggesting alternative options when necessary.
  • Assisted in successful catering events by preparing ingredients, assembling platters, and delivering exceptional service to clients.
  • Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
  • Enhanced presentation quality of menu items by applying plating techniques, contributing to positive customer dining experiences.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Received consistent positive feedback from both customers and staff for providing attentive assistance during busy periods.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Education

High School Diploma -

Central High School
Michigan
05.2001 -

Skills

Customer service

Positive attitude

Team leadership

Cashier training

Bilingual

Great at Computer Skills

Timeline

Cashier Team Lead

Shell Gas Station
05.2015 - Current

Cook's Assistant

Outback Steakhouse
01.2010 - 05.2015

High School Diploma -

Central High School
05.2001 -

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Alfredo HernandezCustomer Service