KEVIN SULLIVAN
Suwanee
Summary
Dynamic sales leader with a proven track record at Always Advancing, driving over 100% revenue growth in the first five years. Expert in customer relationship management and market expansion, fostering loyalty through exceptional service. Adept at building high-performing teams and implementing innovative sales strategies to achieve outstanding results.
Overview
29
29
years of professional experience
Work History
SVP-Sales and Expansion
SWITTLEAF-RIVERTOWN NATURALS
New Hope
01.2020 - Current
- Successfully build the first location in New Hope, PA. This was a brand-new business platform for me, and I enjoyed outstanding success.
- The parent company currently has 3 locations, all of which operate with excellent profit, margins and employee retention.
- This is a very competitive market. Me and my team excel in every facet of the industry.
- In charge of store locations, start up, inventory, recruiting and retaining staff.
- Provide one on one training to all sales people on properly qualifying and building rapport with all customers.
- Instruct how to provide world class customer service and the mindset to never lose a deal, customer or transaction.
- I teach you not only how to hunt, but gain a friend and networking partner for life.
- I teach listening skills and how effective listening is your best sales tools.
- Always break the ice, create a friend first, then a customer later. IT WORKS.
- Build trust and confidence with expert knowledge and a fierce competitive drive.
- CUSTOMER SERVICE GURU. BEST OF THE BEST. ALWAYS ADVANCING
- Health and Wellness Retail stores with 3 locations.
SENIOR VICE PRESIDENT, SALES AND OPERATIONS
ALWAYS ADVANCING
Morrisville
01.2007 - 01.2020
- Manage the day-to-day operations while providing solid leadership including recruiting and retaining key talent, providing performance feedback to promote professional growth and development, and minimizing employee turnover.
- Cultivate key relationships with clients by providing exceptional customer service, resulting in a global, loyal customer base and significant revenue from referrals.
- Grew company from a start-up into a global industry leader with locations throughout the U.S. and China.
- Continually ensure year-over-year growth with revenue growth over 100% for the first five years and steady growth of 30-50% over the last three years.
- Manage the entire sales process from initial contact to delivery to confirm our customer service is legendary and the product is delivered on time.
- Prospect and Hunt for new business opportunities every day by cold calling new markets, asking for referral and prospecting from lists of endurance events worldwide.
- World's Leading Provider of custom finisher medals and awards for endurance events.
SALES MANAGER-DIRECTOR
PHH MORTGAGE
Mount Laurel
01.1997 - 01.2006
- Managed call center operations ensuring that service level agreements for phone performance were achieved.
- Created a specialized team to help underwrite self-employed borrowers.
- Fostered excellent relations with Merrill Lynch client and traveled to offices to increase financial advisor usage rates.
- Achieved the highest retention rate in the entire company by creating a positive, transparent culture.
- Increased lead conversion by 5% by implementing sales coaching initiatives and follow-up.
- Created the sales academy and a process called 'flow to close'. This program is a 30-day hands on training which teaches.
- Industry Leader in Mortgage Services, and Top National Lender Licensed in all 50 states.
Education
Bachelors Degree - Sociology
Bloomsburg University
Bloomsburg, PA05-1996
Skills
- Customer relationship management
- Sales operations
- Inventory management
- 4 Retail store management
- Performance analysis
- Market expansion
Timeline
SVP-Sales and Expansion
SWITTLEAF-RIVERTOWN NATURALS
01.2020 - Current
SENIOR VICE PRESIDENT, SALES AND OPERATIONS
ALWAYS ADVANCING
01.2007 - 01.2020
SALES MANAGER-DIRECTOR
PHH MORTGAGE
01.1997 - 01.2006
Bachelors Degree - Sociology
Bloomsburg University