Kevin Anthony Llerena Soto
MCDONOUGH
Summary
Adept Cabin Experience Agent at Delta Airlines, I excel in problem-solving and clear communication, ensuring successful project outcomes. With expertise in multiple coding and mechanical engineering, my leadership in resource allocation and highlights a track record of achievements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CABIN EXPERIENCE AGENT
Delta Airlines
08.2022 - Current
- Trained new agents on company policies, procedures, systems and processes.
- Attended team meetings regularly to discuss challenges faced by department.
- Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes.
STORE KEY HOLDER
Nautica
08.2020 - 08.2022
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Executed opening, closing and register functions to meet business requirements.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
Education
HIGH SCHOOL DIPLOMA -
Locust Grove High School
Locust Grove, GA05.2021
Skills
- Problem-Solving
- Multiple Coding Certification
- Lead prospecting
- Clear Communication
- Mechanical Engineering Certification
- Resource Allocation
Certification
- C++/ Python Training (2022-2023)
- Google Windows and Mac trouble shooting Program (2023-2024)
LANGUAGES
Spanish Native
English Bilingual
Timeline
CABIN EXPERIENCE AGENT
Delta Airlines
08.2022 - Current
STORE KEY HOLDER
Nautica
08.2020 - 08.2022
HIGH SCHOOL DIPLOMA -
Locust Grove High School