Kevisha Welcher
Augusta
Summary
Over 20 years of experience and knowledge related to Customer Service, Hospitality, and Sales. Great at dealing with the public and enjoy working well under pressure in order to ensure a successful and happy work environment. Main goal to excel with your company, and continue to strive for the next higher position you may offer.
Overview
13
13
years of professional experience
2000
2000
years of post-secondary education
Work History
Lead Mobile Phlebotomist / CDL-B Driver
The Blood Connection
Augusta
04.2025 - 03.2026
- Collected blood donations from donors in mobile settings across various locations.
- Ensured adherence to safety protocols during blood collection processes.
- Maintained accurate records of donor information and donor collection details.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
- Loaded and unloaded equipment & supplies according to company guidelines and safety protocols.
- Adhered to company policies regarding the use of equipment and safety procedures.
- Cleaned and calibrated mobile equipment.
- Supervised or instructed new hires on company protocols.
- Provided excellent customer service while interacting with patients.
- Led team in delivering exceptional customer service and resolving issues promptly.
- Led team meetings to discuss daily operational goals.
Clinical Trials Specialist
Clinical Trials Specialist
01.2019 - 01.2020
- Responsible overseeing the smooth running of clinical trials.
- Collecting, coding, and analyzing data obtained from research.
- Managing research budgets.
- Informing participants about study objectives.
- Administering questionnaires.
- Monitoring research participants to ensure adherence to study rules.
- Adhering to research regulatory standards.
- Adhering to ethical standards.
- Liaising with laboratories regarding findings.
- Participating in subject recruitment efforts.
- Ensuring that the necessary supplies and equipment for a study are in stock and in working order.
- Engaging with subjects and understanding their concerns.
Career Services Specialist
United Education Institute
Morrow
01.2018 - 01.2019
- Responsible for administering UEI’s job placement program by ensuring a successful student placement experience for the campus' students.
- Develop and secure relationships with employers to hire students/graduates of IEC programs through externship to hire, and direct hire job order opportunities.
- Deliver and coordinate career development workshops, and other student professional development functions and events.
- Provide group and individual career-related coaching sessions for students and graduates.
Professional Admissions Representative
United Education Institute
Morrow
01.2018 - 09.2018
- Earned MVP for exceeding weekly enrollment goals for District Meetings.
- Connect through phone and text with prospective students to determine their needs and goals.
- Conduct tours of the facilities, highlighting features and benefits related to prospective student interest and program offerings.
- Enroll students who meet eligibility requirements.
- Develop and implement a plan to follow up on all applicants, ensuring they start on their scheduled start date.
- Responsible for meeting or exceed weekly, monthly and quarterly enrollment and 'Start' goals established monthly by the Director of Admissions.
Remote Sales Representative
Hilton Worldwide Corporate Headquarters
Atlanta
12.2016 - 02.2018
- Earned Top seller recognition for exceeding company sales goals.
- Answered inbound calls from prospective guests in a friendly manner to create a superior guest experience.
- Listened to and acknowledged callers to ensure understanding of inquiries and delivered personalized travel solutions.
- Utilized solution-oriented sales skills to maximize revenue for our hotels and business partners worldwide.
- Provide accurate information regarding availability, sales promotions, accommodation types, transportation to and from hotels, rates, etc.
Front Desk Agent
Home2 Suites by Hilton Atlanta South/McDonough
McDonough
05.2017 - 08.2017
- Registered guests and assign rooms and accommodated special requests whenever possible.
- Tracked room status in availability.
- Knew room locations, types, and rates.
- Possessed a working knowledge of the reservations department.
- Took same day reservations and future reservations when necessary.
- Knew cancellation procedure and how to use front office equipment.
- Processed guest check-outs.
- Used proper telephone etiquette.
- Maintain cleanliness and presentation of hotel at all times.
Team Lead
Metro PCS
Atlanta
10.2012 - 08.2016
- Network effectively with customers increasing sales and referrals by 20%.
- Assisted customers with bill payments, new phone purchases, lost passwords, and usernames.
- Established sales goals, devised sales forecasts, and individual goals for team associates.
- Kept tract of inventory, receiving, merchandising, and store maintenance.
- Hired and trained new Associates.
- Developed new accounts, and serviced existing accounts.
- Monitored the competition to offer the customer the best deals available.
- Recommended upgrades in products and service.
- Resolved any/all customer complaints.
- Contributed to team effort and success.
- Maintained professional knowledge of cutting edge new technology to give the customer a great customer service experience.
- Insured excellent customer service and resolved all problems at store level.
Education
Bachelor of Science - Biology
Georgia Southern University
Statesboro, GASkills
- Microsoft Office
- Word Perfect
- Excel
- QuickBooks
- POS system
- AMSI
- Yardi
Timeline
Lead Mobile Phlebotomist / CDL-B Driver
The Blood Connection
04.2025 - 03.2026
Clinical Trials Specialist
Clinical Trials Specialist
01.2019 - 01.2020
Career Services Specialist
United Education Institute
01.2018 - 01.2019
Professional Admissions Representative
United Education Institute
01.2018 - 09.2018
Front Desk Agent
Home2 Suites by Hilton Atlanta South/McDonough
05.2017 - 08.2017
Remote Sales Representative
Hilton Worldwide Corporate Headquarters
12.2016 - 02.2018
Team Lead
Metro PCS
10.2012 - 08.2016
Bachelor of Science - Biology
Georgia Southern University