Kewanna Siglow
McDonough
Summary
Dynamic dental professional with extensive experience at Arch Dent Dental, excelling in patient education and appointment scheduling. Proven ability to enhance patient satisfaction through excellent customer service and effective communication with insurance companies. Proficient in dental radiography and infection control, ensuring a safe and welcoming environment for all patients.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Arch Dent Dental
08.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
Dental Assistant
Arch Dent Dental
08.2019 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
No Degree - Dental Assistant
UEI College
Morrow, GA05-2019
High School Diploma -
Henry County High
McDonough, GA05-2011
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Incoming call reception
- Patient education
- Dental radiography
- Infection control proficiency
Timeline
Dental Receptionist
Arch Dent Dental
08.2020 - Current
Dental Assistant
Arch Dent Dental
08.2019 - Current
No Degree - Dental Assistant
UEI College
High School Diploma -
Henry County High
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