Keyani Collins
Lithonia
Summary
Quality-focused Recruiter skilled in accurate and timely project completion. Exceptional at translating verbal information to written form to record extensive details and sensitive documents. Self-motivated and talented at identifying skills and time management. Organized Sales Representative efficient in managing multiple priorities with a positive attitude coupled with a background in sales promotion and marketing to increase conversion rates.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ContinuumGlobal
01.2025 - 04.2025
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Sales Representative
Robert Graham Enterprise
11.2022 - 06.2024
- Company Overview: USA
- Answered about 150 product questions with up-to-date knowledge of sales and promotions daily.
- Identified customers need to deliver relevant product solutions, promotions and meet target budgets.
- Navigated through computer systems to review information and respond appropriately to callers.
- Recognized security risks to properly handle situations.
- Increased customer satisfaction rating 33% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- USA
Assistant Manager (Team Lead)
Nextstar Communications
Union City
04.2021 - 11.2022
- Company Overview: Union City, GA
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Increased monthly sales 40% by recommending seasonal buy one get one sales, rebates and limited time offers.
- Accepted and processed payments and purchases for new equipment using the POS system.
- Activated both contract and prepaid wireless phones averaging about 200 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Developed strong rapport with customers and created a positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Union City, GA
Education
High School Diploma -
Luella High School
Locust Grove, GA05.2018
Skills
- Organization and Time Management
- Customer relations and communications
- Sales marketing
- Research and data analysis
- Network Development
Timeline
Customer Service Representative
ContinuumGlobal
01.2025 - 04.2025
Sales Representative
Robert Graham Enterprise
11.2022 - 06.2024
Assistant Manager (Team Lead)
Nextstar Communications
04.2021 - 11.2022
High School Diploma -
Luella High School