Keyanika McDay
Rex
Summary
Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
8
8
years of professional experience
Work History
Consultant 1
Georgia Power
01.2025 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
City Mail Carrier
United Postal Service
06.2021 - 01.2025
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
Delivery Courier
Bostwick Logistics
03.2019 - 01.2020
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels.
- Drove safely at all times to avoid accidents and harm.
Order Management Specialist
Mud Pie
07.2017 - 02.2019
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
Education
Associate of Applied Business - Human Resources Management
Georgia Piedmont Technical College
Clarkston, GA01-2027
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- MS office
Timeline
Consultant 1
Georgia Power
01.2025 - Current
City Mail Carrier
United Postal Service
06.2021 - 01.2025
Delivery Courier
Bostwick Logistics
03.2019 - 01.2020
Order Management Specialist
Mud Pie
07.2017 - 02.2019
Associate of Applied Business - Human Resources Management
Georgia Piedmont Technical College
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