Keyaunah Starkes
Marietta
Summary
Dedicated professional known for outstanding service and adaptability. Proven track record of resolving inquiries and maintaining positive relationships, aiming to deliver exceptional customer experiences and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Customer Support Specialist
DaBraidGawd
Marrietta
2026 - Current
- Maintained knowledge of company products to offer accurate assistance to customers.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Investigated customer complaints regarding product quality or service rendered.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
Operations Assistant
DaBraidGawd
Huntsville
04.2021 - 07.2025
- Coordinated daily scheduling for team activities and resource allocation.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Responded to client queries and maintained strong relationships with vendors.
- Ensured that all safety protocols were followed during day-to-day operations.
- Developed customer service policies, procedures and standards for operational teams.
- Maintained accurate records of financial transactions related to operations activities.
- Scheduled appointments, meetings, and interviews for employees and clients.
Education
High School Diploma -
Shaw High School
Columbus, GA05-2011
Skills
- Adaptability and flexibility
- Customer service excellence
- Workflow management
- Multitasking and organization
- Payment processing
- Data entry
- Product knowledge
- Customer support
Timeline
Operations Assistant
DaBraidGawd
04.2021 - 07.2025
Customer Support Specialist
DaBraidGawd
2026 - Current
High School Diploma -
Shaw High School