Keyley Patrick
Buford
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Lead Keyholder
5 Below
11.2023 - 01.2025
- Opened inventory boxes and restocked shelves.
- Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier
Medicap Pharmacy
02.2022 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Server
Waffle House
06.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Crew Member
McDonalds
01.2021 - 02.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Spanish Fort High School
Spanish Fort, AL09.2024
Skills
- Team management
- Strong leadership
- Customer service
- Cash handling accuracy
- Staff oversight
- Team training and development
- Team member development
- Customer service management
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
Certification
• License pending for Pharmacy Technician license
• cosmetology license
Timeline
Sales Lead Keyholder
5 Below
11.2023 - 01.2025
Server
Waffle House
06.2023 - 10.2023
Cashier
Medicap Pharmacy
02.2022 - 11.2024
Crew Member
McDonalds
01.2021 - 02.2023
• License pending for Pharmacy Technician license
• cosmetology license
High School Diploma -
Spanish Fort High School