Keylyn Wrenn
Dalton,GA
Summary
Dynamic Technical Coach Lead Representative at Cigna with a proven track record in driving customer satisfaction and optimizing service delivery. Expert in issue resolution and knowledge exchange, I leverage strong communication skills and proficiency in Microsoft Excel to enhance team performance and foster professional relationships, contributing to overall business success. Motivated to maintain customer satisfaction and
contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion
for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Technical Coach Lead Representative
Cigna
06.2021 - Current
- High demands of BQ reviews, RTS chat, 1X1 Coaching, Group Coaching, KX article writing/flagging, New Hire Training, Continuous Learning Class, DEC Coaching and Proclaim - RTS/Coaching.
Customer Service Representative
Cigna
10.2017 - 06.2021
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated
- Customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and
- Contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Education
Phoenix High School
05-2012
Skills
Responding to Difficult Customers
Customer Data Confidentiality
Understanding Customer Needs
Issue And Complaint Resolution
Helping others on my team with
Any questions/concerns they may
Have
Quick And Responsive
Having the ambition to help others
And getting them the correct
Information
Powerpoint
Microsoft Word/Excel
Webex
Facets
Knowledge exchange
C-kit
Facets, Facets/Proclaim SF, OG , Proclaim and IFP
Trained
Timeline
Technical Coach Lead Representative
Cigna
06.2021 - Current
Customer Service Representative
Cigna
10.2017 - 06.2021
Phoenix High School
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