Keyona Robinson
Midway
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Southcoast Health
Richmond Hill
11.2024 - Current
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Coordinated patient referrals to specialists and other healthcare services.
Medical Scribe
Cognizant Technologies
08.2021 - Current
- Documented results from CT scans, MRIs, X-rays, and ultrasounds into hospital database for cross-departmental communications aiding with physician diagnosis, accurate account billing, and efficient insurance claim responses.
- Transcribed information into EPIC database, including test results, medications, and patient history.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Oversee office database and ensure exam results, assessments, treatment plans, and patient information is input correctly and within 48 hours of patient visit.
Claims Representative
Cigna
12.2019 - 06.2021
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Documented changes in claim statuses using specialized software systems.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
Orthopedic Physician Assistant
Southeast Orthopedics
Jacksonville
01.2019 - 09.2020
- Assisted with physical examinations of patients presenting with musculoskeletal issues.
- Conducted follow-up visits to assess patient responses to treatments or therapies.
- Prepared clinical notes and updates on each patient for review by primary physician.
Medical Dispatcher
Baylor Scott & White Hospital
Temple
03.2016 - 08.2017
- Answered incoming calls from patients, physicians and other medical personnel to coordinate medical transportation services.
- Dispatched drivers to pick up patients in a timely manner while ensuring their safety and comfort.
- Maintained accurate records of patient information, including name, pickup location, destination and any special needs or circumstances.
- Verified insurance coverage for all transport requests prior to dispatch.
Education
Bachelor of Administrative Studies - Health Administration
University of North Florida
Jacksonville, FLSkills
- Patient coordination
- EHR management
- Insurance verification
- Effective communication
- Data entry
- Patient outreach and Follow-up
- Billing statement processing
- Healthcare operations
- Medical terminology
- Quality assurance
- Organizational skills
- HIPAA compliance
Timeline
Patient Care Coordinator
Southcoast Health
11.2024 - Current
Medical Scribe
Cognizant Technologies
08.2021 - Current
Claims Representative
Cigna
12.2019 - 06.2021
Orthopedic Physician Assistant
Southeast Orthopedics
01.2019 - 09.2020
Medical Dispatcher
Baylor Scott & White Hospital
03.2016 - 08.2017
Bachelor of Administrative Studies - Health Administration
University of North Florida