Keyonna Parson
Atlanta
Summary
Dedicated and results-driven Remote Customer Service Representative with experience providing exceptional support through phone, email, and chat channels. Skilled in resolving customer inquiries, processing orders, managing account updates, and delivering accurate solutions in fast-paced remote environments. Proficient in CRM systems, data entry, and multitasking across multiple platforms while maintaining professionalism and attention to detail. Recognized for strong communication, problem-solving abilities, and a commitment to achieving high customer satisfaction and performance goals.
Overview
6
6
years of professional experience
Work History
Front Desk Concierge
H&H Staffing
Atlanta
03.2024 - 05.2026
- Provided professional and courteous service to residents, guests, and visitors.
- Managed daily front desk operations, visitor logs, and building access procedures.
- Answered and directed incoming calls while responding promptly to resident inquiries.
- Coordinated service requests and communicated effectively with vendors and maintenance teams.
- Supported administrative functions including scheduling, filing, and record management.
- Assisted guests with inquiries and resolved issues promptly.
Remote Customer service representative
Amazon
Atlanta
01.2022 - 02.2024
- Responded to customer inquiries via phone, email, and live chat regarding orders, returns, payments, and account issues.
- Resolved customer concerns efficiently while maintaining a high level of customer satisfaction.
- Processed refunds, replacements, returns, and order modifications in accordance with company policies.
- Investigated shipping delays, lost packages, and delivery issues to provide timely solutions.
- Navigated multiple software systems to access customer accounts and document interactions accurately.
- Maintained detailed records of customer communications and resolutions.
- Escalated complex issues to appropriate departments when necessary.
- Met performance metrics including response time, customer satisfaction, quality assurance, and productivity goals.
- Protected customer privacy by handling sensitive information in compliance with company policies.
- Worked independently in a fast-paced remote environment while maintaining professionalism and accuracy.
Customer Service Specialist
QVC
Atlanta
08.2020 - 11.2021
- Managed high-volume customer interactions via phone, chat, and email, providing prompt and professional support.
- Resolved customer inquiries related to orders, returns, billing, shipping, and account management while maintaining high satisfaction levels.
- Processed refunds, exchanges, and account updates accurately in compliance with company policies and procedures.
- Utilized multiple systems to document customer interactions, track resolutions, and maintain accurate records.
- Consistently met performance metrics for quality, productivity, and customer service excellence in a fast-paced environment.
Education
High School Diploma -
Warren Central High School
Vicksburg, MI06-2018
Skills
- Customer Service Excellence
- Customer Relationship Management (CRM)
- Order Processing
- Account Management
- Data Entry & Documentation
- Multi-Line Phone Systems
- Problem Solving
- Conflict Resolution
- Effective Communication
- Active Listening
Timeline
Front Desk Concierge
H&H Staffing
03.2024 - 05.2026
Remote Customer service representative
Amazon
01.2022 - 02.2024
Customer Service Specialist
QVC
08.2020 - 11.2021
High School Diploma -
Warren Central High School