Keyonna Willis

Inbound Call Management: Answer customer calls and address their needs.

Information & Support: Provide product and service information, answer questions, and offer basic technical support.

Problem Resolution: Troubleshoot issues, process payments, handle returns, and resolve customer concerns efficiently and empathetically.

Sales Opportunities: Identify and act on opportunities to upsell products and services to customers.

Account Management: Update customer accounts and maintain accurate records.

Order Processing: Process orders for products and services.

Technical Proficiency: Effectively use and navigate multiple computer systems and internal databases simultaneously with customer inquiries.

• Managed high call volumes, ensuring timely responses and effective issue resolution.
• Conducted follow-up calls to ensure customer issues were resolved satisfactorily while taking accountability for customers Feelings and concerns !

• Order fulfillment: Pick, pack, and prepare customer orders for shipment.
• Inventory management: Receive, sort, and put away incoming inventory.
• Technology usage: Utilize scanners and handheld devices to read barcodes and follow screen prompts for tasks.
• Equipment operation: Operate powered industrial trucks (PIT), such as forklifts, to move products and work at heights.
• Quality control: Inspect products to ensure they meet quality requirements.
• Loading/Unloading: Load boxes onto trucks for shipment and prepare pallets for transport.

• Identified and resolved discrepancies and errors in customer accounts.
• Assisted patients with inquiries regarding healthcare services and insurance processes.
• Managed appointment scheduling and confirmations, ensuring efficient patient flow.
• Educated patients on health plan options and benefits to enhance understanding.
• Resolved complaints by coordinating with healthcare providers for timely solutions.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.