Keyry Mata
Marietta
Summary
Expert in system monitoring and incident reporting, ensuring seamless communication and swift problem resolution. Recognized for professional communication and effective call routing, enhancing operational efficiency and customer satisfaction. Committed to maintaining high standards in front desk operations and team collaboration.
Overview
1
1
year of professional experience
Work History
Telecommunications Operator
11.2024 - 10.2025
- Operated telecommunications equipment to ensure seamless communication across departments.
- Monitored and maintained system performance, addressing issues in real-time.
- Assisted in troubleshooting technical problems, ensuring swift resolution for users.
- Documented call logs and service requests for accurate record-keeping.
- Provided support to team members by sharing knowledge of operational procedures.
- Coordinated with external vendors to facilitate necessary repairs and maintenance.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
Education
High School Diploma -
Osborne High School
2451 Favor Rd Marietta05-2024
Skills
- Front desk operations
- Greeting customers
- Professional communication
- System monitoring
- Incident reporting
- Call routing
Timeline
Telecommunications Operator
11.2024 - 10.2025
High School Diploma -
Osborne High School