Keysha Johnson
Hampton,MI
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
18
18
years of professional experience
Work History
Field Service Technician
Xerox Corporation
Atlanta, Georgia
11.2022 - Current
- Conduct comprehensive troubleshooting and repair for a variety of office equipment, including printers and copiers, ensuring optimal functionality.
- Develop and update diagnostic reports and training materials to enhance user understanding and equipment performance.
- Deliver customer training and demonstrations, effectively communicating complex technical information in an accessible manner.
- Oversee inventory management for equipment, parts, and materials, streamlining the order process and maintaining adequate stock levels.
Client Technician
Helplink
Atlanta, Georgia
09.2022 - 11.2023
- Installed and configured emergency response equipment, ensuring operational efficiency and system reliability for critical incident management.
- Conducted comprehensive testing and monitoring of service performance to maintain high-quality customer support and satisfaction.
- Managed account setups and verifications, streamlining billing processes and emergency contact protocols.
Maintenance Service Technician
Panasonic Avionics Corporation
Atlanta, Georgia
11.2011 - 10.2021
- Maintained accurate and up-to-date records, contributing to the efficiency of the human resources department.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Maintenance Service Technician
Delta Global Services
Atlanta, GA
10.2007 - 11.2011
- Conducted thorough pre-flight, thru-flight, and post-flight inspections to ensure aircraft safety and compliance with regulations.
- Evaluated and replaced components of in-flight entertainment systems, adhering to aviation maintenance standards and protocols.
- Maintained accurate logbook entries and documentation to fulfill Delta’s operational requirements and governmental regulations.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
Education
Associate of Applied Science (A.A.S.) - Electronic Engineering
Tampa Technical Institute
Skills
- Administrative assistance
- Summarizing technical instructions
- Troubleshooting expertise
- Proficient in MS Office
- Client support
- Understanding print design and layout
- Proficient in Microsoft 365
- Proficient in Microsoft Word
- Advanced Excel proficiency
- Experience with Workday
- Citrix administration
- Effective communication
- Analytical problem-solving
- Flexible problem-solving
- Client support
- Crisis management
Timeline
Field Service Technician
Xerox Corporation
11.2022 - Current
Client Technician
Helplink
09.2022 - 11.2023
Maintenance Service Technician
Panasonic Avionics Corporation
11.2011 - 10.2021
Maintenance Service Technician
Delta Global Services
10.2007 - 11.2011
Associate of Applied Science (A.A.S.) - Electronic Engineering
Tampa Technical Institute