Keyumbra Bailey
Albany
Summary
Dedicated phlebotomist with hands-on experience in venipuncture and patient monitoring. Proven success in fast-paced healthcare settings, collaborating with multidisciplinary teams to enhance care quality and maintain patient safety. Committed to accuracy in specimen handling and a sterile environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
Grace Laboratory
Albany
10.2023 - Current
- Performed venipuncture and capillary draws for over two years, prioritizing patient comfort and safety.
- Proficient in handling blood samples and maintaining sterile environments to ensure patient safety and accuracy.
- Labeled and processed specimens for laboratory analysis, adhering to strict guidelines to maintain accuracy and integrity.
- Collaborated with multidisciplinary teams in fast-paced healthcare environments to ensure efficient patient care.
CNA
Greater Grace Private
Albany
03.2022 - 08.2023
- Monitored and recorded vital signs such as blood pressure, temperature, and pulse
- Facilitated mobility support, transfers, and repositioning to ensure patient safety and comfort
- Supported patients with daily living activities to enhance comfort and dignity
- Provided companionship and emotional support through engaging conversations to improve patient wellbeing
- Communicated patient needs and concerns to nurses and supervisors
Front Desk Receptionist
Phoebe Putney
Albany
07.2018 - 02.2022
- Great customer service is quick, easy, personalized and empathetic
- Managed high volume of phone calls and emails daily, ensuring prompt responses and effective communication.
- Coordinated appointment scheduling to enhance team productivity and streamline workflow.
- Demonstrated professionalism in all interactions with clients and colleagues.
- Consistently met staff expectations by delivering timely support and assistance.
- People First Attitude
- Try Conscious Communication
- Conducted thorough inspections to ensure quality standards were met.
- Meeting Expectations
Customer Service Representative
Mirian Worthy Women's Health Center
Albany
01.2016 - 05.2018
- Resolved customer complaints through effective communication and problem-solving, leading to improved customer retention.
- Addressed customer inquiries, ensuring clear and effective communication to enhance customer satisfaction.
- Managed 50+ calls and emails daily, maintaining composure and efficiency in fast-paced contact center environment.
- Documented service requests and processed account updates with high accuracy.
- Trained new team members on communication.
Education
Diploma - High school diploma
Dougherty Comprehensive High School
Albany, GA12-2014
Skills
- Phlebotomy
- Venipuncture techniques
- Blood collection techniques
- Capillary draws
- Blood sample handling
- Patient monitoring
- Vital signs monitoring
- Sterile environment maintenance
- Patient care
- Confidentiality regulations
- Information confidentiality
- Medical terminology
Certification
- Phlebotomist
- CNA
Additional Information
Authorized to work in the US for any employer
Languages
English, Fluent
Timeline
Phlebotomist
Grace Laboratory
10.2023 - Current
CNA
Greater Grace Private
03.2022 - 08.2023
Front Desk Receptionist
Phoebe Putney
07.2018 - 02.2022
Customer Service Representative
Mirian Worthy Women's Health Center
01.2016 - 05.2018
Diploma - High school diploma
Dougherty Comprehensive High School