KeiShawna Ferguson
Lithonia
Summary
Radiologic Technology major with a 3.7 GPA from Central Georgia Technical College. Over a decade of diverse experience in customer service, healthcare support, technical operations, warehouse production, machine operation, and quality assurance. Recognized for exceptional communication abilities, adaptability, and unwavering work ethic. Enthusiastic about making a valuable impact within an innovative company that values ongoing development, career progression, and future success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Growth & Marketing Sales Associate
Hair Dynasty LLC
09.2024 - Current
- Promote and sell haircare products through social media marketing and direct customer engagement
- Develop sales strategies and customer outreach campaigns
- Maintain client relationships and track sales performance
- Collaborate with marketing team to expand brand visibility and customer base
- Remote
Customer Service Insurance Agent
Teleperformance (United Healthcare)
10.2022 - 09.2024
- Provided policyholders with detailed benefit and coverage information
- Handled inbound calls regarding billing, claims, and eligibility
- Resolved customer concerns with empathy and professionalism
- Ensured HIPAA compliance and maintained confidential records
- Met quality assurance standards in a fast-paced call center environment
- Remote
Client Support Specialist
AmeriSave Mortgage Corporation
07.2021 - 10.2022
- Place high volume outbound calls to prospective or current homeowners interested in refinancing or purchasing a home
- Convert leads into customers through active listening and persuasive communication
- Connect qualified clients with loan officers, ensuring excellent customer service
- Utilize CRM platforms to manage and track customer engagement
- Remote
Marketing Associate
IML
04.2020 - 08.2021
- Conducted market research to identify revenue opportunities
- Collected and analyzed consumer behavior data
- Designed and distributed advertising materials to targeted audiences
Label Rewinder / Quality Control
Bennett Graphics
02.2020 - 04.2021
- Operated machinery to rewind paper rolls to specified standards
- Inspected materials for perforation, size, and alignment
- Performed quality checks, corrected defects, and documented inconsistencies
- Prepared detailed reports for product evaluation and improvement
Machine Operator
Graphic Packaging
08.2019 - 02.2020
- Removed and inspected cartons from machinery
- Packed products and ensured all specifications were met
- Conducted quality checks, logged maintenance issues, and completed QA documentation
Quality Assurance Inspector
Suzannas Kitchen
Receptionist
Value Stay Hotel
02.2019 - 10.2019
- Welcomed and assisted guests with check-ins and check-outs
- Managed bookings, handled incoming calls, and supported clerical tasks
Cashier
Toys “R” Us
04.2018 - 12.2018
- Processed purchases, returns, and exchanges
- Maintained awareness of current promotions and provided excellent customer service
Production Associate
Valentine Enterprise
05.2017 - 02.2018
- Followed blending processes for powdered products
- Measured and mixed raw materials, then labeled and packaged final products
- Reported quality issues as needed
Education
Associate of Science - Radiologic Technology
Central Georgia Technical College
12.2026
Certificate - Phlebotomy
Health Tech of Georgia
Warner Robins, GA09-2019
High School Diploma -
Discovery High School
Lawrenceville, GA05-2017
Skills
- Dedicated work ethic
- Strong analytical resolution abilities
- Fostering client connections
- Client support
- Strong verbal and written communication
- Effective product sales strategies
- Comprehensive report development
- Proficient in call management
- Proficient in Salesforce CRM
- Skilled in Microsoft Office tools
- Specification compliance
- Equipment oversight
- Quality assurance expertise
- Proficient in machinery operations
Certification
Phlebotomy Technician
Timeline
Growth & Marketing Sales Associate
Hair Dynasty LLC
09.2024 - Current
Customer Service Insurance Agent
Teleperformance (United Healthcare)
10.2022 - 09.2024
Client Support Specialist
AmeriSave Mortgage Corporation
07.2021 - 10.2022
Marketing Associate
IML
04.2020 - 08.2021
Label Rewinder / Quality Control
Bennett Graphics
02.2020 - 04.2021
Machine Operator
Graphic Packaging
08.2019 - 02.2020
Receptionist
Value Stay Hotel
02.2019 - 10.2019
Cashier
Toys “R” Us
04.2018 - 12.2018
Production Associate
Valentine Enterprise
05.2017 - 02.2018
Quality Assurance Inspector
Suzannas Kitchen
Associate of Science - Radiologic Technology
Central Georgia Technical College
Certificate - Phlebotomy
Health Tech of Georgia
High School Diploma -
Discovery High School
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