Khadejah Stephens
Atlanta
Summary
I’m an operations and customer service professional with strong experience in retail fulfillment, inventory management, and store support. I know how to keep things running smoothly behind the scenes while making sure customers always get the best experience up front. From order processing and stock control to working with teams in fast-paced environments, I’ve built a track record of staying organized, meeting deadlines, and keeping service top notch. My approach is simple: stay adaptable, stay reliable, and put the customer first.
Overview
7
7
years of professional experience
Work History
Home Health Aide (Independent Contractor)
Care Forth
05.2019 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Operations Associate
Burberry
11.2022 - 06.2025
- Handled customer concerns with professionalism and efficiency, ensuring a high level of client satisfaction in a luxury retail environment.
- Tracked and managed incoming shipments via UPS and FedEx; received, processed, and organized inventory with accuracy.
- Picked and packed online orders to meet tight fulfillment deadlines, supporting both in-store and e-commerce operations.
- Ordered and maintained store supplies through Amazon to support daily operations and team productivity.
- Assisted the sales floor and visual merchandiser to ensure merchandise was properly stocked, displayed, and aligned with brand standards.
- Coordinated inter-store transfers and processed damaged merchandise in compliance with internal procedures.
Fulfillment Associate
Bloomingdales
05.2022 - 12.2022
- Accurately picked and packed online and in-store customer orders, ensuring proper labeling and packaging standards were met.
- Received incoming shipments, sorted merchandise by department, and organized inventory for timely distribution to sales floors.
- Collaborated with department teams to maintain efficient stock replenishment and meet daily fulfillment quotas.
- Maintained a clean, organized work area while adhering to safety protocols and company procedures.
Fulfillment Associate
Nordstrom
05.2019 - 06.2022
- Operated handheld scanners and warehouse management systems to track orders and product movement
- Assisted in replenishment and organization of stock to optimize workflow efficiency
- Accurately picked, packed, and processed online customer orders to meet daily productivity and quality standards
- Ensured timely shipment of merchandise by coordinating with distribution and logistics teams
- Maintained inventory accuracy through regular stock checks and cycle counts
Sales Associate
Zara
11.2018 - 07.2020
- Delivered exceptional customer service, enhancing client satisfaction and retention.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Processed sales transactions efficiently, maintaining accuracy in cash handling and register operations.
- Collaborated with team members to develop promotional strategies that increased product visibility.
Sales Associate (Top Performer)
Topshop Topman
09.2018 - 05.2019
- Consistently ranked as a top sales associate by exceeding daily and weekly sales targets in a fast-paced retail environment.
- Delivered personalized styling and product recommendations, building strong client relationships and encouraging repeat visits.
- Maintained expert knowledge of seasonal trends and brand collections to enhance the customer shopping experience.
- Supported floor merchandising and store visuals to ensure alignment with brand presentation and maximize sell-through.
Education
High School Diploma -
Vincent High School
06-2015
Skills
- Customer Service Excellence
- Sales & Upselling
- Time Management
- Multitasking & Organization
- Deadline management
- Operational efficiency
- Workload prioritization
Timeline
Operations Associate
Burberry
11.2022 - 06.2025
Fulfillment Associate
Bloomingdales
05.2022 - 12.2022
Home Health Aide (Independent Contractor)
Care Forth
05.2019 - Current
Fulfillment Associate
Nordstrom
05.2019 - 06.2022
Sales Associate
Zara
11.2018 - 07.2020
Sales Associate (Top Performer)
Topshop Topman
09.2018 - 05.2019
High School Diploma -
Vincent High School