Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khalil Ballard

Warner Robins

Summary

Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Punctual and professional Driver possessing a current Class B CDL and clean driving record. Safety-conscious and proactive in inspecting and maintaining vehicles. Willing to work any shifts, including weekends and holidays. Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in client relations. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions.  A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.

Overview

11
11
years of professional experience

Work History

Machine Operator

Local Bounti
11.2022 - Current
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.

Customer Service Specialist

Concentrix
05.2020 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Delivery Driver

Marcos Pizza Franchising
11.2018 - 06.2019
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Submitted receipts and money received from deliveries at the end of each shift.
  • Followed the company’s loading and unloading procedures for hazardous materials.
  • Completed all documentation neatly and accurately.
  • Communicated customer complaints, requests and feedback to company management.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Interpreted maps and followed written and verbal directions.

Dishwasher

Outback Steakhouse
05.2015 - 06.2015
  • Bussed and reset tables and kept dining room and work areas clean.
  • Prepared and maintained inventory records.
  • Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
  • Developed unique events and special promotions to drive sales.
  • Promoted items on beverage lists and restaurant specials.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Ensured meats were properly cut in a timely manner.
  • Upheld standards of cleanliness, food handling and safety.
  • Inventoried and restocked items throughout day.

Line Worker

Kumho Tire USA Inc.
09.2014 - 10.2014
  • Directed and coordinated the production, processing, distribution and marketing activities of XYZ industrial organization.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Worked with licensing managers to understand the markets and assist with prioritization of target accounts for licensing opportunities.
  • Responsible for the selection and maintenance of equipment.
  • Calibrated machines to keep them running at peak performance.
  • Organized work to meet demanding production goals.
  • Planned, scheduled and delegated daily work.

Line Worker

First Quality Enterprises Inc.
05.2014 - 08.2014
  • Set up and verified the functionality of safety equipment.
  • Read and followed standard operating procedures.
  • Collected, monitored and disseminated market intelligence/maintain competitor database.
  • Ensured that all health and safety guidelines were followed.
  • Maintained quality assurance and customer satisfaction objectives.
  • Oversaw the production process and managed the production schedule.
  • Made sure that products were produced on time and are of good quality.
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Assisted machine operators with finished pieces.
  • Tested products or subassemblies for functionality or quality.

Delivery Driver

Pizza Hut
01.2014 - 05.2014
  • Completed all documentation neatly and accurately.
  • Recorded each delivery using the proper paperwork before leaving the warehouse.
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Fostered positive working relationships with customers by responding to their questions and concerns.
  • Loaded and secured items in trucks.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Followed the company’s loading and unloading procedures for hazardous materials.

Cashier

Walmart
04.2013 - 09.2013
  • Scanned items, weighed special purchases and entered codes to properly price items.
  • Checked identification for proof-of-age and refused to sell alcohol to customers under the age of 21.
  • Described products and services in detail.
  • Provided customers with product location or information according to requirements.
  • Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
  • Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
  • Bagged items to prevent fragile products from being damaged or broken. 
  • Kept work areas clean, neat and organized for maximum productivity.
  • Assisted on sales floor as needed to maintain service standards.
  • Monitored self-checkout systems and provided assistance or intervention where required. 
  • Processed customer returns.
  • Restocked and fronted checkout merchandise to increase sales.
  • Totaled bills and calculated taxes.
  • Processed payments by check, cash, debit and credit and maintained accurate drawers.
  • Kept checkout areas clean and neat to maintain a professional appeal.

Education

High School Diploma - undefined

Houston County High School
Erin, TN

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Central Georgia Technical College
Macon, GA

Skills

  • Safety and compliance
  • Heavy hauling
  • Safe driver training
  • Customer service
  • Logistics knowledge
  • Equipment operation
  • Organized
  • Commercial driving expertise
  • Customer-oriented
  • Safety-conscious
  • Safe driver in adverse conditions
  • Inventory management
  • Adept at recordkeeping
  • Knowledge of state roads and highways
  • Valid Class A Commercial Driver's License
  • Clean MVR

Timeline

Machine Operator

Local Bounti
11.2022 - Current

Customer Service Specialist

Concentrix
05.2020 - 06.2021

Delivery Driver

Marcos Pizza Franchising
11.2018 - 06.2019

Dishwasher

Outback Steakhouse
05.2015 - 06.2015

Line Worker

Kumho Tire USA Inc.
09.2014 - 10.2014

Line Worker

First Quality Enterprises Inc.
05.2014 - 08.2014

Delivery Driver

Pizza Hut
01.2014 - 05.2014

Cashier

Walmart
04.2013 - 09.2013

High School Diploma - undefined

Houston County High School

undefined

Central Georgia Technical College

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Khalil Ballard