Khaliph Kornegay
Suwanee
Summary
Senior Data Analyst with a proven track record of improving operational efficiency. Currently employed by Walmart, I have successfully implemented live API monitoring and launched Mission Control to optimize data analysis and reporting. Proficient in tools such as Quantum Metrics, Splunk, Jira, and Tableau. Demonstrated expertise in supporting Spark Delivery Drivers and resolving technical issues as a Senior Resolution Coordinator. Excelled in training new hires and ensuring seamless transitions as a Nesting Lead/SME. Adept at resolving delivery-related concerns and effectively escalating technical issues as a Resolution Specialist II.
Overview
3
3
years of professional experience
Work History
Senior Data Analyst, Driver Experience
Walmart
11.2024 - Current
- Significantly reduced outage CPO by35% with early detection and live API monitoring
- Collaborated with cross-functional groups to successfully launch Mission Control
- Delivered defect data to leadership and stakeholders multiple times a week, enabling swift actions and informed decisions
Data Analyst
Walmart
03.2024 - 11.2024
- Proactively analyzed data and trends using Quantum Metrics, Splunk, Jira, and Tableau
- Reported issue impact estimates to stakeholders and engineers after data analysis
- Provided daily executive update decks, keeping everyone informed with the latest data
Senior Resolution Coordinator/Nesting Lead
Techpod, Walmart
08.2022 - 03.2024
- Worked with cross-functional teams to identify and resolve technical issues for Sparks delivery drivers and associates
- Directed and mentored over20 new hires on application etiquette and procedures, utilizing an engaging curriculum
- Delegated tasks to subject matter experts to ensure goal achievement against KPI deliverables
Resolution Specialist II
Walmart
08.2021 - 08.2022
- Empowered gig drivers by swiftly resolving their delivery concerns
- Proactively created and escalated tickets to advanced teams for thorough analysis
- Upheld contact metrics through detailed documentation and rapid resolutions
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05-2022
Skills
- Splunk (certified)
- Data analysis
- Microsoft Office (certified)
- Business intelligence
- Data warehousing
- SQL queries
- Advanced Excel
- Tableau software
- Data quality assurance
- Advanced analytics
- Data mining techniques
Timeline
Senior Data Analyst, Driver Experience
Walmart
11.2024 - Current
Data Analyst
Walmart
03.2024 - 11.2024
Senior Resolution Coordinator/Nesting Lead
Techpod, Walmart
08.2022 - 03.2024
Resolution Specialist II
Walmart
08.2021 - 08.2022
Bachelor of Science - Psychology
Georgia State University
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