Khanethaly Sayavong
Acworth,GA
Summary
Dynamic sales leader with a proven track record at Pamarco, adept in CRM software proficiency and strategic sales planning. Excelled in enhancing sales through cross-selling and fostering client relationships, achieving significant revenue growth. Skilled in problem-solving and employee training, consistently surpassing sales targets through innovative strategies and a focus on customer satisfaction.
Overview
11
11
years of professional experience
Work History
Telesales Executive/Customer Service Representative
Bottcher Systems
03.2021 - Current
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
- Assisted in the launch of new products, introducing them to customers and generating interest through compelling pitches.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
Sales Manager/Customer Service Manager
Pamarco
08.2014 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Education
Kennesaw State University
Kennesaw, GASkills
- Strategic Sales Planning
- CRM Software Proficiency
- Outbound Sales Calls
- Enhancing Sales Through Cross-Selling
- Employee Training Support
- Achievement-Focused
- Problem-Solving Skills
Timeline
Telesales Executive/Customer Service Representative
Bottcher Systems
03.2021 - Current
Sales Manager/Customer Service Manager
Pamarco
08.2014 - 03.2021
Kennesaw State University
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