Khaniya Evans
Griffin
Summary
Dedicated Healthcare Customer Service Representative with experience at Conduent, adept at ensuring HIPAA compliance and enhancing patient satisfaction. Proven ability to resolve inquiries efficiently, increase first-call resolution rates, and build strong client relationships through compassionate support. Skilled in insurance verification and data entry, committed to maintaining patient confidentiality.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
Senture
03.2022 - 03.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Healthcare Customer Service Representative
Conduent
06.2018 - 03.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Education
Spalding High School
Griffin, GA05.2018
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Call center experience
- Data entry proficiency
- Medical billing
Timeline
Healthcare Customer Service Representative
Senture
03.2022 - 03.2025
Healthcare Customer Service Representative
Conduent
06.2018 - 03.2022
Spalding High School
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