Khayla Gregg
Marietta
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences and resolve issues effectively. Adept in cash handling and time management, consistently achieving high customer satisfaction and loyalty through proactive engagement and problem-solving.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Server
IHOP
09.2025 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Maintained cleanliness and organization of dining area to ensure a pleasant guest experience.
- Processed cash and credit transactions accurately, ensuring proper handling of payments.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Coordinated with kitchen staff to ensure timely delivery of food and drink orders.
- Enhanced guest experiences by offering menu recommendations based on preferences.
- Executed opening and closing procedures, including setting up and cleaning dining areas.
- Followed health and safety regulations to maintain a safe dining environment.
UGC Content Creator
Self Employed Web
01.2024 - Current
- Developed engaging blog posts to enhance audience understanding of niche topics.
- Executed video production projects from concept to final edit, ensuring high-quality visuals.
- Optimized content for SEO to improve organic search rankings and visibility.
Construction Worker/Auto Transport Driver
Handy Works Construction
10.2019 - Current
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Inside Sales Supervisor
Malibu Grand Prix
06.2025 - 09.2025
- Supervised inside sales team, enhancing productivity through targeted training and development initiatives.
- Developed and implemented lead generation strategies, resulting in increased engagement with potential clients.
- Organized training sessions for new hires, equipping them with essential skills and product knowledge.
- Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
- Collaborated with marketing to design promotional materials, increasing brand visibility and lead conversion rates.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Baker/Food Packer
Sams Club Bakery
01.2025 - 04.2025
- Monitored baking processes to maintain optimal temperatures and baking times.
- Assured compliance with health and safety standards to ensure a safe work environment.
- Responded to customer inquiries, providing product information and recommendations.
- Managed packaging of finished products, ensuring they met presentation standards.
- Produced consistently high-quality baked goods for customers.
- Facilitated communication between bakery staff and management to resolve issues efficiently.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Server
Applebee's Grill + Bar
2023 - 12.2023
- Assisted in training new staff on service standards and operational procedures.
- Performed daily inventory checks to assist in stock management and ordering.
- Adapted to varying levels of customer volume during peak hours, ensuring efficiency.
- Collaborated with team members to streamline service processes and improve efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Manager
Pizza Hut
10.2021 - 03.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Housekeeper
Motel 6
01.2021 - 10.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cashier
Big Lots
08.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Metro by T-Mobile
12.2019 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Theater Attendant
NCG Cinemas
01.2018 - 06.2018
- Ensured patron satisfaction by promptly addressing concerns or complaints regarding the theater experience.
- Improved overall efficiency in concession inventory management by conducting regular stock checks and reporting any discrepancies to supervisors.
- Contributed to a welcoming atmosphere within the lobby area by keeping it clean, organized, and visually appealing.
- Upheld strict safety standards by monitoring audience behavior and taking appropriate action when necessary.
Education
High School Diploma -
Cobb Works
Marietta, GA10-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management
- Customer service
Timeline
Server
IHOP
09.2025 - Current
Inside Sales Supervisor
Malibu Grand Prix
06.2025 - 09.2025
Baker/Food Packer
Sams Club Bakery
01.2025 - 04.2025
UGC Content Creator
Self Employed Web
01.2024 - Current
Shift Manager
Pizza Hut
10.2021 - 03.2022
Housekeeper
Motel 6
01.2021 - 10.2021
Cashier
Big Lots
08.2020 - 02.2021
Assistant Manager
Metro by T-Mobile
12.2019 - 03.2020
Construction Worker/Auto Transport Driver
Handy Works Construction
10.2019 - Current
Theater Attendant
NCG Cinemas
01.2018 - 06.2018
Server
Applebee's Grill + Bar
2023 - 12.2023
High School Diploma -
Cobb Works
2014-2015 Rainbow Housing
After school program