Khayriyyah Hayes

• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Streamlined front desk operations for improved efficiency and faster service delivery.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Facilitated smooth guest experiences by coordinating with multiple departments across the property.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
• Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
• Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

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• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Maintained clean and organized front desk areas to uphold polished company image.
• Kept accounts in balance and ran daily reports to verify totals.
• Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
• Managed inventory weekly to process orders for the Home2 MKT.
• Kept stock room clean, organized, and priced all new shipments.

• Answered caller or visitor inquiries on a huge variety of topics
• Dealt with unhappy or belligerent customers with a calm voice and manner
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Used internal software to process reservations, check-ins and check-outs.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Collected room deposits, fees and payments.
• Ensured incoming and outgoing mail reached the appropriate destinations
• Juggled multiple tasks at the same time and completed them quickly
• Learned titles and job duties of all staff members so calls could be directed accurately, cutting down on customer frustration at multiple transfers
• Maintained a clean lobby, watering plants and cycling out reading material
• Maintained well-groomed appearance as a company representative to reflect professional demeanor
• Procured taxis or medical transport vehicles for customers who needed them
• Accepted and processed customer payments in cash, credit cards and checks, checking for validity
• Acknowledged customer issues and resolved their problems quickly and efficiently
• Greeted customers and offered them assistance where possible
• Informed customers about current promotions and sales, encouraging them to take advantage
• Checked guest in and out in a timely manner.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Resolved service-related problems and documented actions in system.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Onboarded new employees with training and new hire documentation.
• Maximized performance by monitoring daily activities and mentoring team members.
• Placed the orders and accurately kept track of inventory for our hotel suite shop on a weekly basis.
• Shipped out all items that guests left and posted postage fee to the guest receipt.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Made sure the hotel's room inventory was balanced daily and corrected the imbalance when needed.
• Checked all arrivals request to make sure their request were meant before arrival.
• Held morning huddles with housekeeping department and department heads, to going over guest complaints and salt scores.
• Worked closely with the executive housekeeper and chief engineer on a daily basis, to in sure all guest needs and complaints were being handled appropriately and in a timely manner.
• Opened and responded to guest assistance files in a timely manner.

• Performed all position responsibilities accurately and in a timely manner
• Communicated openly and honestly with the management team during each shift to ensure it ransmoothly
• Immediately informed supervisors when supplies were low or if equipment was notfunctioning properly
• Cleaned full sized condos by myself Changed all needed lien's in bedrooms Cleaned allfull bathrooms Cleaned full size kitchen, living room, and dining room Took out allunwanted trash in the Condo Wiped down all windows and mirrors Whip and mop fullbalconies Placed some new towels and all bathrooms and kitchen Replace shampoo and soap with newshampoo and soap We stopped toilet paper and all bathrooms Washed allrequired laundry for condos.

• Stocked and replenished merchandise according to store merchandising layouts
• Priced merchandise, stocked shelves and took inventory of supplies
• Alerted customers to upcoming sales events and promotions
• Identified potential shoplifters and alerted management
• Welcomed customers into the store and helped them locate items
• Followed up with over [30] customers each week to verify that they were satisfied with purchases.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Answered over 100 calls per shift to meet fast-paced call center demands.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Educated customers about billing, payment processing and support policies and procedures.

Provided an elevated customer experience to generate a loyal clientèle

• Answered product questions with up-to-date knowledge of sales and store promotions
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Built long-term customer relationships and advised customers on purchases and promotions.

• Regularly traveled with the family to help with vacation activities and childcare
• Promoted language development skills through reading and storytelling
• Safely transported children to and from school, medical appointments and extra- curricular activities
• Worked with parents to develop and implement discipline programs to promote positivebehavior
• Helped develop the family's schedule to maintain household order
• Engaged in after-school activities including sport practice and homework
• Managed household staff while parents were away
• Organized activities that enhanced children's physical, emotional and social well-being
• Made healthy snacks and meals for [2] children
• Established and maintained a safe play environment for the children
• Closely monitored children's play activities to verify safety
• Communicated with parents about daily activities and behaviors
• Helped children complete homework assignments and school projects
• Encouraged children to be understanding of and patient with others
• Identified warning signs of emotional and developmental problems in children
• Coordinated field trips to local parks, fire stations and zoos
• Engaged with children on an individual basis to build positive relationships with them.

• Operated a cash register for cash, check and credit card transactions with 100% accuracy
• Stocked and replenished merchandise according to store merchandising layouts
• Priced merchandise, stocked shelves and took inventory of supplies
• Cleaned and organized the store, including the checkout desk and displays
• Alerted customers to upcoming sales events and promotions
• Identified potential shoplifters and alerted management
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register
• Handled all customer relations issues in a gracious manner and in accordance with company policies
• Welcomed customers into the store and helped them locate items
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Verified that all customers received receipts for their purchases
• Followed merchandising guidelines to present visually appealing displays
• Mentored new sales associates to contribute to the store's positive culture
• Communicated clear expectations and goals to each team member
• Answered customer telephone calls promptly and in an appropriate manner
• Determined customer needs by asking relevant questions and listening actively to the responses
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Responded proactively and positively to rapid change.