Khieranie Jackson
Snellville
Summary
Dynamic and dependable professional with extensive experience at Delta Air Lines, excelling in ramp service and safety procedures. Proven ability to enhance workflow and train teams, while delivering exceptional customer service. Skilled in loading and unloading cargo, ensuring compliance and efficiency in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
01.2024 - Current
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated baggage handling processes for efficient passenger experience.
- Conducted safety inspections on equipment and work areas for compliance.
- Assisted in loading and unloading cargo while adhering to weight restrictions.
- Trained new team members on safety protocols and operational procedures.
- Enhanced workflow by implementing best practices in baggage management.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Security
Unifi
10.2022 - 01.2024
- Implemented new reporting system for security incidents, streamlining documentation processes.
- Processed security deposit refunds.
- Leveraged expertise in both physical security measures and cyber-security protocols to provide comprehensive protection against various types of threats faced by retailers today.
- Enhanced airport security by implementing comprehensive ground security measures and procedures.
- Initiated regular penetration testing to evaluate effectiveness of security measures.
- Enhanced security measures by conducting thorough risk assessments and implementing tailored security protocols.
- Observed security systems and responded to security breaches quickly for prompt emergency support.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Examined aircraft access plates and doors for security.
- Reduced security risks by conducting thorough vulnerability assessments and implementing robust security measures.
- Implemented robust security measures to safeguard sensitive company data from potential security breaches.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
Sales Associate
Beauty Exchange
08.2022 - 11.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays, ensuring visual appeal and organization.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet daily sales targets and improve customer service.
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Handled inventory management tasks, including stock replenishment and organization.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Participated in team training sessions to enhance product knowledge and sales techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Nursing
Baton Rouge Community College
Baton Rouge, LANo Degree - Physiology
Georgia State University
Atlanta, GAHigh School Diploma - Cosmetology
Plymouth South High School
Plymouth, MA06.2021
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Safety procedures
- Customer service
- Team leadership
- Crew assistance
- Dependable and responsible
Timeline
Ramp Agent
Delta Air Lines, Inc
01.2024 - Current
Security
Unifi
10.2022 - 01.2024
Sales Associate
Beauty Exchange
08.2022 - 11.2023
No Degree - Nursing
Baton Rouge Community College
No Degree - Physiology
Georgia State University
High School Diploma - Cosmetology
Plymouth South High School