Khim Ilagan
Kennesaw
Summary
Detailed orientated guest services professional with a strong commitment to creating elite guest experiences. Delivering exceptional customer service and resolving issues with efficiency and care. Highly skilled in developing processes to improve operations, strengthen brand reputation, drive guest satisfaction. Notable with guest communication, conflict resolution, and service experience.
Overview
21
21
years of professional experience
Work History
Small Business Owner
KLR Autos LLC
12.2019 - Current
- Founded and scaled a self-sustaining company operating efficiently without daily oversight.
- Managed daily operations for vehicle dealership, ensuring quality services and efficient processes abiding by state and federal law.
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Project Manager
NDA Disclosure
01.2015 - 12.2019
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall launches.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Improved team collaboration by streamlining internal communication processes and cross-departmental collaboration with popular children's network.
Business Development Manager
Extended Stay America, ESA
09.2011 - 02.2014
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills. Top sales company performer in 2012 and 2013.
- Led and mentored cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
Hotel General Manager
Extended Stay Hotels, ESA
01.2005 - 09.2011
- Oversaw day-to-day operations of 97-room hotel with staff of 20 employees.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Developed and maintained key relationships with major national accounts. Northside Hospital’s Bone Marrow Transplant Center, Children's Hospital and CSX while driving consistent business to a high visibility property.
- Achieved top performance rankings in customer service, signature calls, and operational excellence, leading to the property being selected as a corporate training site.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives enhancing employee performance.
Education
Bachelor of Science - Nursing
Georgia Highlands College
Rome, Georgia, GA05-2029
Licensed - Aesthetician
Atlanta Institute of Aesthetics
Dunwoody, GA02-2024
Skills
- Exceptional people skill
- Guest experiences
- Attention to detail
- Adaptability and flexibility
- Task prioritization
- Organizational skills
- Teamwork and collaboration
- Soft skills
Timeline
Small Business Owner
KLR Autos LLC
12.2019 - Current
Project Manager
NDA Disclosure
01.2015 - 12.2019
Business Development Manager
Extended Stay America, ESA
09.2011 - 02.2014
Hotel General Manager
Extended Stay Hotels, ESA
01.2005 - 09.2011
Bachelor of Science - Nursing
Georgia Highlands College
Licensed - Aesthetician
Atlanta Institute of Aesthetics