Khorey Spalding
Villa Rica
Summary
Dynamic professional with extensive experience in payroll management and customer support at FedEx Ground. Proven track record in process improvement and data accuracy, adept at resolving service issues and enhancing team efficiency. Strong critical thinking and problem-solving skills, ensuring timely and precise handling of payroll-related activities and employee inquiries.
Overview
11
11
years of professional experience
Work History
Vendor
FedEx Ground
10.2025 - Current
- Assist customers with shipping needs, question, and issue resolution while maintaining a professional and service-oriented approach.
- Handle time-sensitive transactions with high accuracy, ensuring packages and related charges are processed correctly and on time.
- Ensure accurate and timely processing of payroll-related information for assigned staff by reviewing time and attendance data, verifying hours and pay rates, and reconciling discrepancies before each pay period is submitted to payroll.
- Research and resolve employee pay questions by reviewing timekeeping, deduction, and rate information, explaining findings, and coordinating corrections with supervisors as needed.
- Follow company procedures, safety protocols, and quality standards, demonstrating reliability, confidentiality and attention to detail.
Process Technician 3
Unilever
12.2018 - 08.2025
- Operated and monitored production equipment while accurately recording production, downtime, and quality data in company systems.
- Identified process issue and collaborated with supervisors and engineers to implement solutions supporting efficiency and compliance.
- Prepared and reviewed time and attendance information for the production team, verifying hours, shift differentials, and overtime for accuracy prior to payroll submission.
- Assisted with payroll and labor reporting by maintaining organized records, supporting preparation of weekly/monthly reports, and helping reconcile hours to schedules and production plans.
- Adapted quickly to new systems, procedures, and priorities in a fast-paced manufacturing environment, maintaining strong attention to detail.
Fulfillment Center Associate
Amazon
11.2023 - 11.2024
- Executed inventory, pickling, packing, and shipping operations with speed, accuracy, and attention to detail.
- Utilized technology platforms and handheld devices to track, manage, and process orders in real time, ensuring data integrity.
- Maintained strong productivity and safety standards while following all standard operating procedures and work instructions.
- Supported team goals through clear communication, collaboration, and problem solving.
Manager
Jamaican Jerk Hut
09.2014 - 10.2023
- Managed daily operations, including cash handling, opening/closing reconciliations, deposits and financial record maintenance.
- Scheduled and supervised staff, monitored labor hours, and ensured coverage met operational needs and budget constraints.
- Maintained confidential employee information and pay related records, including hours worked, tips where applicable, and leave usage to support accurate payroll.
- Prepared and balanced basic payroll support reports such as schedules, hours worked, and labor cost summaries and coordinated with ownership/accounting to resolve discrepancies.
- Built strong relationships with customers and staff, resolving service complaints and payment issues promptly and professionally.
Education
Bachelor of Science - Accounting
LINCOLN UNIVERSITY OF MISSOURI
05.2016
Skills
- Payroll related activities
- Cash handling
- Financial record keeping
- Attention to detail
- Data accuracy
- Documentation control
- Employee support
- Customer support
- Billing
- Service issue resolution
- Process improvement
- Critical thinking
- Problem solving
- Scheduling
- Staff coordination
- Quick learning of payroll systems
- HR systems
- Timekeeping platforms
- Business systems
Accomplishments
Top Processing Technician 2020, 2021,2023,2024
Affiliations
Campus Activity Board - Lincoln University of Missouri
Timeline
Vendor
FedEx Ground
10.2025 - Current
Fulfillment Center Associate
Amazon
11.2023 - 11.2024
Process Technician 3
Unilever
12.2018 - 08.2025
Manager
Jamaican Jerk Hut
09.2014 - 10.2023
Bachelor of Science - Accounting
LINCOLN UNIVERSITY OF MISSOURI