Kia Crawley
Powder Springs
Summary
Self-motivated individual with a talent for coordinating guest services. Extensive history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail- oriented and thrives in fast-paced, intense environments. Positive and upbeat individual that makes customers feel welcome while balancing diverse business requirements. Successful in maintaining efficiency and calm in any environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Sangsters Cafe
Powder Springs
06.2024 - Current
- Assisted in daily café operations to ensure smooth workflow.
- Trained and mentored new staff on customer service standards.
- Recruited and trained new employees to meet job requirements.
Lead Barista
Joe And The Juice UK
Manhattan
02.2023 - 09.2023
- Created complex, hand-crafted beverages based upon customer preferences.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
Cashier and Server
Windham Mountain
Windham
12.2022 - 02.2023
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Server
Useppa Island Club
Bokeelia
05.2022 - 10.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Server
Sebasco Harbor Resort
Phippsburg
05.2021 - 10.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Administration Assistant
Inspiring Healing and Hope Counseling
Hiram
11.2019 - 07.2020
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Processed financial documents, contracts, expense reports and invoices.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Server
Huey Luey's Fine Mexican Food
Hiram
06.2018 - 03.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Mceachern High School
Powder Springs, GA05.2016
Some College (No Degree) - Art
Jacksonville State University
Jacksonville, ALSkills
- Data Entry Documentation
- Timeline Planning and Management
- Microsoft Office
- Strong Organizational Skills
- Verbal and Written Communication
- Effective customer upselling
- Dining customer service
- Technologically Savvy
- Meeting Planning
- Staff training
- Inventory management
- Employee performance evaluations
Timeline
Assistant Manager
Sangsters Cafe
06.2024 - Current
Lead Barista
Joe And The Juice UK
02.2023 - 09.2023
Cashier and Server
Windham Mountain
12.2022 - 02.2023
Server
Useppa Island Club
05.2022 - 10.2022
Server
Sebasco Harbor Resort
05.2021 - 10.2021
Administration Assistant
Inspiring Healing and Hope Counseling
11.2019 - 07.2020
Server
Huey Luey's Fine Mexican Food
06.2018 - 03.2020
High School Diploma -
Mceachern High School
Some College (No Degree) - Art
Jacksonville State University