Kiah Boss
Atlanta
Summary
Highly motivated and results-oriented professional with a strong work ethic and unwavering commitment to excellence. Seeking a challenging position to utilize skills and experience in making a significant contribution to company success. Dedicated to delivering exceptional performance and exceeding expectations in all endeavors.
Overview
11
11
years of professional experience
Work History
Resident Relationship Manager /Sales and Leasing Consultant
Air Communities
06.2024 - Current
- Provide exceptional customer service and foster strong resident relationships to enhance retention and satisfaction.
- Oversee leasing operations, including conducting tours, processing applications, and executing lease agreements.
- Assist in property management duties such as handling resident concerns, coordinating maintenance requests, and enforcing community policies.
- Develop and implement resident engagement initiatives to enhance community atmosphere.
- Ensure compliance with Fair Housing laws and company policies while maintaining occupancy goals.
- Support marketing efforts, including online listings, social media engagement, and community outreach.
- Collaborate with the property manager to analyze leasing trends and improve operational efficiency.
Resident relations manager/Leasing
Diamond National Realty
06.2023 - Current
- Provide leasing and community managerial support for all aspects of field-level operations within the community of Crystal at Harwell
- This includes monitoring, evaluating and communicating preconstruction, final construction and ongoing operational activities
- Provide exceptional customer service experience and assisted with rent collection, marketing, leasing, showings, application gathering, resident inquiries and maintenance resolution
- Conduct pre-move in inspections and completes minor items and/or submits service requests to ensure quality control & the home is ready for move in which may include: removing signage, re-keying the home, placing keys into the lock box
- Ensure each vacant home is clean, marketable and accessible by conducting weekly (2x a week) property inspections and light cleanup of grounds around individual vacant homes
- Demonstrate basic/light maintenance and repair skills for completing minor service items such as re-keying smart locks and changing smoke detector batteries, light bulbs and air filters
- Assist by verifying utilities are connected and appropriate trash/recycle receptacles are properly disposed
Credit card specialist
Truist/SunTrust
08.2021 - 06.2023
- Process all credit card related requests including but not limited to all credit card payments, processing and loading of all Consumer & Business credit card accounts, as well as all account maintenance requests
- Process the Closure & reissuance of accounts when reported as damaged, lost, stolen or compromised
- Process of internal scorecard reward point redemptions, and other adjustments as needed
- Process all credit card payments
- Review and take action on all Falcon Alerts as they relate to credit fraud
- Monthly Review of fraud accounts, pull, review, and take action on posting all fraud losses prior to Month End
- Answered the department phone and field credit related telephone calls
- Primary handler of credit Card Services emails
- Handled incoming business credit card payments and all returned mail correspondence for credit cards
- Took action and monitored all monthly past due credit card accounts in the 60-120 day aging category by making efforts to contact the cardholders and documenting results
Property and casualty Agent
USAA/Temp position
07.2020 - 08.2021
- Consult with prospective clients to discuss and understand their insurance needs
- Explain insurance products available, the different coverage types, and the benefits of each plan
- Collect information such as location, value, and outstanding debts about the property to be insured
- Collect information for automobile coverage, including vehicle and driver information and records
- Calculate reasonable premium quotes using the information gathered
- Maintain communication with clients to identify changing needs in services, property, or account information
- Perform other related duties as required
Legal intake Specialist
The Roth Law Firm
02.2014 - 08.2017
- Offered compassionate and attentive guidance to clients during moments of crisis and trauma
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services
- Assist with registration and admissions, record patient information and provide administrative support for other medical professionals
Health insurance Agent
Connextions
02.2014 - 08.2017
- Develop and maintain relationships with clients to ensure customer satisfaction
- Analyze clients' current insurance policies and recommend additional coverage
- Prepare and present insurance quotes to clients
- Negotiate terms and conditions of insurance policies
- Process applications for new and existing policies
- Maintain accurate records of client information
- Respond to client inquiries and resolve any issues
- Monitor changes in the insurance industry and adjust policies accordingly
- Educate clients on insurance policies and coverage
- Identify opportunities to cross-sell additional products
- Participate in industry events and conferences
- Develop marketing strategies to attract new clients
Education
Criminal justice -
Florida Metropolitain University
Bradenton, FL02.2011
Skills
Sales & Negotiation
Customer Service Excellence
Relationship Management
Lease Retention & Renewals
Property Management Assistance
Customer Service & Resident Engagement
Marketing & Leasing Strategies
Problem-Solving & Conflict Resolution
Microsoft Office Suite & Property Management Software
CRM & Lead Management
Conflict Resolution & Mediation
Effective Communication & Active Listening
Treatment Planning
Client relationships
Fair housing regulations
Timeline
Resident Relationship Manager /Sales and Leasing Consultant
Air Communities
06.2024 - Current
Resident relations manager/Leasing
Diamond National Realty
06.2023 - Current
Credit card specialist
Truist/SunTrust
08.2021 - 06.2023
Property and casualty Agent
USAA/Temp position
07.2020 - 08.2021
Legal intake Specialist
The Roth Law Firm
02.2014 - 08.2017
Health insurance Agent
Connextions
02.2014 - 08.2017
Criminal justice -
Florida Metropolitain University
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