Kiairra Wrench
Conyers,GA
Summary
Dedicated and personable professional with over ten years experience in collections, customer service, and security operations. Proven ability to maintain a safe and welcoming environment while delivering high-quality service to diverse clientele. Skilled in conflict resolution, surveillance monitoring, and emergency response, with a strong commitment to professionalism and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Security Officer
Apex Sentry
08.2024 - 03.2025
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Logged over 50 visitors and contractors arrival daily.
Customer Service Representative/Collection Customer Service Representative
Immediate Credit Recovery
03.2022 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Security Officer
Allied Universal Security Services
05.2020 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Land of Flyy
01.2014 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Alcovy High School
Covington, GA05-2014
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Microsoft Office
- Excel
- Word
- Power Point
Timeline
Security Officer
Apex Sentry
08.2024 - 03.2025
Customer Service Representative/Collection Customer Service Representative
Immediate Credit Recovery
03.2022 - 07.2024
Security Officer
Allied Universal Security Services
05.2020 - 04.2022
Customer Service Representative
Land of Flyy
01.2014 - 03.2020
High School Diploma -
Alcovy High School
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