Kialen Smith
Villa Rica
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transcript Evaluator/Admissions Specialist
Penn Foster Carrus
05.2023 - Current
- Coordinated admissions process for prospective students and families.
- Provided support to applicants throughout admissions process by answering questions and addressing concerns.
- Fielded telephone calls from students and routed individuals to correct team members.
- Helped with credit transfers by securing transcripts from other schools.
- Managed student questions from initial inquiries through final admissions decisions.
- Remote
- Conducted thorough evaluations of educational programs to ensure compliance with accreditation standards.
- Developed and implemented assessment tools to enhance feedback quality for student performance reviews.
Foster Care Case Manager
Douglas County Department of Family and Children Services
Douglasville, GA
06.2022 - 01.2023
- Coordinated placement of children into appropriate foster homes based on their needs and circumstances.
- Maintained detailed case files and documented interactions with clients and providers.
- Advocated for needs of individual children within legal system.
- Responded promptly to crisis situations within foster homes.
- Provided ongoing support and resources to foster families.
Mental Health Tech
Tanner Health System
Villa Rica, GA
09.2021 - 06.2022
- Protected patients by maintaining safety during and between scheduled activities.
- Collaborated with multidisciplinary teams to develop individualized treatment plans.
- Assisted nursing staff with chart updates and administrative support.
- Taught life skills classes focused on stress management and communication.
- Provided emotional support to patients dealing with mental health crises.
Cell Phone Sales Representative
Cricket Wireless
Carrollton, GA
02.2021 - 09.2021
- Collaborated with team members to achieve monthly sales targets.
- Maintained up-to-date knowledge of products and promotions.
- Assisted customers in selecting mobile devices and plans.
- Troubleshot technical issues with customer devices.
- Set up customer accounts and transferred data from old phones.
Help Desk Agent
University of West Georgia
Carrollton, GA
10.2019 - 02.2021
- Guided users through technical troubleshooting procedures.
- Diagnosed and resolved hardware and software issues.
- Delivered exceptional customer service by actively listening to concerns.
- Reviewed unresolved tickets regularly to ensure timely resolutions.
- Participated in training and workshops to enhance technical skills.
Certified Nursing Assistant
Five Star Senior Living
Oak Creek, WI
02.2019 - 08.2019
- Built friendly rapport with patients and delivered personalized care.
- Assisted with activities of daily living to improve patient quality of life.
- Worked alongside registered nursing staff and followed care plans.
- Promoted independence while assisting with hygiene needs.
- Conducted routine checks on bedridden patients.
Restaurant Shift Leader
Georgie Porgie's
Mount Pleasant, WI
07.2018 - 02.2019
- Managed team during shifts to ensure smooth operations.
- Handled cash management duties and shift reports.
- Trained new staff members on job duties and company policies.
- Resolved customer complaints to maintain positive relationships.
- Monitored inventory levels and ordered supplies.
Tot Spot Clerk
Festival Foods
Mount Pleasant, WI
12.2017 - 07.2018
- Planned age-appropriate activities to engage children.
- Maintained neat and sanitary conditions in shared areas.
- Supported children with caring and age-appropriate guidance.
- Entertained children with educational and physical activities.
Front Desk Receptionist
Kids in Motion
New Berlin, WI
09.2016 - 12.2017
- Served as first point of contact for visitors.
- Answered incoming calls and directed them appropriately.
- Maintained front office cleanliness and organization.
- Verified guest payment and contact information.
Education
Bachelor's of Science - Psychology
University of West Georgia
Carrollton, Georgia12-2021
Master's Degree - Clinical Rehabilitation Counseling
Fort Valley State University
Fort Valley, Georgia05-2026
Skills
- Self-Motivation
- Conflict Resolution
- Goal Setting
- Customer Service
- Collaboration
- Stress Management
- Critical Thinking
- Inbound Call Management
- Self-Care Strategies
- Active Listening
- Assertiveness Training
- Time Management
- Safety Planning
- Crisis Handling
- De-escalation Techniques
- Case Management
- Analytical reasoning
- Data interpretation
- Performance assessment
- Project evaluation
Accomplishments
Chi Sigma Iota Counseling Academic and Professional Honor Society International Member as of Fall 2025
Sigma Gamma Rho Sorority, Inc. Member as of Spring 2021
Certification
CRCC - Certified Rehabilitation Counselor as of May 2026
LPC Board - Provisional Licensed Professional Counselor (Application In-Progress)
Languages
English
Timeline
Transcript Evaluator/Admissions Specialist
Penn Foster Carrus
05.2023 - Current
Foster Care Case Manager
Douglas County Department of Family and Children Services
06.2022 - 01.2023
Mental Health Tech
Tanner Health System
09.2021 - 06.2022
Cell Phone Sales Representative
Cricket Wireless
02.2021 - 09.2021
Help Desk Agent
University of West Georgia
10.2019 - 02.2021
Certified Nursing Assistant
Five Star Senior Living
02.2019 - 08.2019
Restaurant Shift Leader
Georgie Porgie's
07.2018 - 02.2019
Tot Spot Clerk
Festival Foods
12.2017 - 07.2018
Front Desk Receptionist
Kids in Motion
09.2016 - 12.2017
Master's Degree - Clinical Rehabilitation Counseling
Fort Valley State University
Bachelor's of Science - Psychology
University of West Georgia