Kiana Lewis
Grovetown
Summary
Dynamic and compassionate professional with extensive experience in childcare and customer service. At Next Generation, I ensured a safe and nurturing environment while applying effective behavior management techniques. Skilled in cleaning and sanitizing, I excel in fostering positive interactions and enhancing client satisfaction through empathy and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Daycare Assistant
Next Generation
09.2024 - Current
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
Hair Braider
Self-employeed
01.2024 - 08.2024
- Designed flattering natural styles for variety of face shapes.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Created beautiful braiding styles to accentuate client faces.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
Stower
Amazon
07.2023 - 12.2023
- Sorted over [Number] products onto shelves according to type, weight, and size.
- Inspected items for any damages and reported discrepancies to supervisor.
Cashier
Walmart
10.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Warehouse Packer
Amazon
02.2022 - 08.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
Customer Service Representative
Teleperformance USA
02.2021 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Sitel
05.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Apex Technical School
Harlem, GA07-2011
Skills
- Cleaning and sanitizing
- Infant care
- Health and safety
- Early childhood education
- Compassion and empathy
- Vital signs monitoring
- Patient care
Certification
- First Aid Certification
- CPR/AED Certification
- Child Development Associate (CDA) Certificate
Timeline
Daycare Assistant
Next Generation
09.2024 - Current
Hair Braider
Self-employeed
01.2024 - 08.2024
Stower
Amazon
07.2023 - 12.2023
Cashier
Walmart
10.2022 - 03.2023
Warehouse Packer
Amazon
02.2022 - 08.2022
Customer Service Representative
Teleperformance USA
02.2021 - 10.2021
Customer Service Representative
Sitel
05.2020 - 12.2020
High School Diploma -
Apex Technical School
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